Senior Helpdesk Coordinator - Nights

Senior Helpdesk Coordinator - Nights

EQUANS is looking for a Senior Helpdesk Coordinator to join our team in Bellshill, Scotland, on a permanent, full‑time basis. The role is a 37.5‑hour week, working nights from 21:00 to 08:00, 4 days on/4 days off. The offered salary is £26,110.50 per annum, plus shift allowance and a benefits package.

Location:

Bellshill, Scotland, United Kingdom
Seniority:
Mid‑Senior level

Contract:

Permanent, Full‑time

• Deliver a high level of customer service to users of the Facilities Helpdesk.
• Act as the first point of escalation for the help desk.
• Support the Team Leader with HR tasks, including appraisals, one‑to‑ones, team meetings and coaching/training.
• Provide out‑of‑office cover for the team leader as required.
• Investigate and troubleshoot help desk issues.
• Log live calls on the internal CAFM system (MAXIMO) and assign/dispatch tickets to appropriate resources via multiple channels.
• Report issues to internal and external clients/customers using the in‑house system.
• Pro‑actively monitor and chase work orders to completion within the required SLA.
• Perform administrative tasks as required by the business.
• Support the team on call handling for a multi‑contract, fast‑paced help desk.

• FM Helpdesk experience.
• Experience working to strict SLAs and KPIs.
• Excellent customer service skills and attention to detail.
• Ability to prioritize tasks and multitask efficiently.
• Experience in a fast‑paced environment.
• Proficiency with Microsoft Office packages.
• Strong organisational and investigative abilities.
• Experience collaborating within a team to achieve goals.

• Competitive salary and benefits package.
• 24 days annual leave (+ public holidays).
• Life Cover equal to 1.5× annual salary.
• Employee discount schemes on major brands and retailers.
• Gym membership discounts.
• Cycle‑to‑work scheme.
• Holiday purchase scheme.
• Two corporate social responsibility days per year.
• Broad learning opportunities, including professional qualifications and personalised support programmes.
• Employee Referral Rewards Scheme.
• Access to growing employee networks.
• 24/7 Employee Assistance Programme and mental wellbeing app.

In the UK & Ireland, EQUANS is a provider of sustainable facilities management and regeneration, and cutting‑edge energy and digital services. With 15,000 employees globally, we deliver decarbonisation across the built environment and accelerate the transition to a low‑carbon world. EQUANS is a subsidiary of the Bouygues group.

EQUANS encourages applications from women, ethnically diverse individuals, people with disabilities and all protected groups under the Equality Act 2010, fostering a culture where everyone’s voice is heard.

For this role you must have evidence of the right to work in the UK. The role does not include relocation package. Certain positions may require a Disclosure check.

Agency involvement is not required. All enquiries should be directed to the Resourcing Team.