Customer Support Co-ordinator

Customer Support Co-ordinator

Brook Street is working with a leading boiler manufacturer based in Belper, who are looking for experienced Customer Support Co-ordinators to join their busy service operations team. This role is key to delivering a best-in-class support service to Field Engineers, Contractors, and Contact Centre Agents.

Location & Hours

Office-based:
Belper

Full-time: 39.5 hours per week

Shift Pattern

Monday to Friday:
Between 8:00am - 6:00pm

Saturday: 8:00am - 3:00pm

Sunday: 8:00am - 12:00pm

Key Responsibilities

Support Field Engineers, Contractors, and Contact Centre Agents with the accurate and efficient ordering of replacement parts

Schedule return engineer visits and maintain clear, timely communication with customers

Manage email requests quickly, professionally, and efficiently

Ensure all records are accurate, up to date, and compliant with company standards

Place and manage orders using SAP and Salesforce

Minimum Requirements

Strong administrative and organisational skills with excellent attention to detail

Experience ordering parts, ideally within a boiler or heating environment

Familiarity with SAP and Salesforce is preferred

Ability to identify opportunities for process improvement

Strong interpersonal skills with the ability to work independently and as part of a team

Rewards & Benefits

Comprehensive Training:
Full training provided to set you up for success

Annual Bonus:
Performance-based bonus scheme

Annual Leave: 25 days per year (bank holidays may require work, with a day in lieu)

Pension Scheme: 7% employer contribution, 1% employee contribution

Employee Assistance Programme:
Confidential support for personal and professional matters

Health Benefits:

Free flu jabs and eye tests

On-Site Amenities:
Subsidised bistro and coffee shop

Employee Benefits Hub:
Access to exclusive discounts and offers

Brook Street NMR is acting as an Employment Agency in relation to this vacancy