Technical Support Advisor

Brook Street is working with a leading Belper based boiler company looking for experienced Technical Advisors to join their team offering best in class service to their customer base.

Location:

Belper - office based role Start date 2nd Feb, immediate interviews available Hours of Work:
Full-time: 39.5 hours per week. Shift Pattern:
Monday to Friday:
Between 8am - 6pm Saturday: 9am - 12pm

Key Responsibilities:

Provide expert technical advice and solutions to Gas Safe registered engineers as part of the Service Technical team. Troubleshoot and resolve technical issues, offering timely and efficient solutions to maintain project progress. Assist in the development and implementation of technical projects, contributing valuable insights and guidance. Develop and maintain technical documentation, conduct training sessions, and stay updated on industry trends.

Minimum Requirements:

Proven customer service experience. GCSE Grade 4 or equivalent in English. Good knowledge of Microsoft applications and web-based platforms. Previous contact centre experience is preferred but not essential. Rewards and Benefits:
Comprehensive Training: 4-week training program to ensure you're fully equipped for the role. Annual Bonus: A bonus scheme based on performance. Annual Leave: 25 days of annual leave. Bank holidays may require work, but you'll receive a day in lieu. Pension Scheme:
Company contributes 7%, and employees pay 1%. Employee Assistance Programme:
Support for personal and professional matters.

Health Benefits:

Free flu jabs and eye tests. On-Site Amenities:
Subsidised bistro and coffee shop. Employee Benefits Hub:
Access to additional discounts and offers.

This role offers a structured shift pattern, a strong training program, and great benefits, making it a rewarding opportunity for those with customer service experience. Brook Street NMR is acting as an Employment Agency in relation to this vacancy.