Product Manager, Card Not Present
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Business
Ecommerce
Job Description & How to Apply Below
Product Manager, Card Not Present Payments
Calling all innovators - find your future at Fiserv.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved.
If you want to make an impact on a global scale, come make a difference at Fiserv.
As a Sr. Product Manager you'll drive the strategy, execution, and continuous optimization for key features within Clover's Card Not Present (CNP) payments portfolio, including e-commerce APIs and integrations, alternative payment methods, authorization optimization, and payment system compliance.
This is an individual contributor role at the heart of Clover's omnichannel strategy, focused on expanding merchant features, growing transaction volume, and delivering seamless digital payment experiences. You'll work closely across engineering, product design, product marketing, developer relations, and sales channels to build and scale market-leading solutions.
Product Strategy- Contribute to the card-not-present payment product strategy aligned with Clover's overall mission, target vertical markets, and growth objectives.
- Execute on the product vision and feature roadmap across Clover's e-commerce, mobile, and API/SDK capabilities, addressing merchant needs and market opportunities.
- Help identify emerging trends and technologies in online payments and alternative payment methods to drive competitive differentiation.
- Define our e-commerce integrations and developer partner strategy spanning key platforms and third-party developer solutions.
- Present product feature updates, performance metrics, and feature roadmaps to cross-functional stakeholders and leadership.
- Drive the end-to-end product development lifecycle from ideation through launch, ensuring timely, high-quality delivery of secure, scalable online payment capabilities.
- Develop deep understanding of Clover's target merchant segments (restaurant, retail, services, healthcare) and translate segment-level needs into CNP product roadmaps.
- Collaborate with engineering, architecture, and design teams to define technical requirements and payment API/SDK specifications.
- Manage semi-annual card brand compliance mandates, PCI requirements, and regional payment and security rules.
- Translate product delivery into measurable revenue growth, high-margin transaction volume, and improved authorization rates.
- Partner closely with product marketing, commercialization, sales channels, and developer relations to train sales teams and educate the market on Clover's CNP capabilities.
- Collaborate with developer outreach and partner teams to support third-party developers building on Clover e-commerce APIs.
- Help conduct in-depth market and user research to understand merchant and consumer pain points and the competitive landscape.
- Gather and analyze customer feedback, operational data, decline rates, fraud rates, and other data to understand opportunities for improvement.
- Ensure high levels of customer satisfaction and retention by delivering secure, compliant, and reliable payment experiences.
- 5+ years of product management experience, with at least 3 years dedicated to card-not-present payments, e-commerce, or payment gateway solutions.
- Deep knowledge of developer APIs, RESTful web services, and mobile SDKs for e-commerce integration.
- Thorough understanding of the online payments ecosystem — acquirers, gateways, fraud management, PCI…
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