Guest Services Coordinator

Overview

We are currently inviting applications for an enthusiastic, self-motivated and driven individual to join our Member and Guest Services Team. The Member and Guest Services Team play a very important part of our overall team as the first and last point of contact for Members and Guests when on the Archerfield Estate. As a member of the team, you will be required to provide a warm welcome to all Members and Guests when arriving at Archerfield, ensuring that they enjoy their experience on the Estate.

• Consistently deliver to ensure Members and Guests receive a warm welcome to the Club.
• Send pre-arrival emails to guests on a daily basis.
• Be the main point of contact for all guests who are staying in the accommodation.
• Work closely with the Estate Sales and operational teams to meet and exceed guest requirements.
• Keep up to date with Estate and local area knowledge to ensure you are able to advise Members and Guests and maximise sales opportunities.
• Assist in providing any onsite transport for guests staying in accommodation.
• Anticipate any guest requirements where possible to help ensure an enjoyable stay.

• Previous experience within a customer facing role – preferably within hospitality or the luxury sector.
• Good telephone manner and IT skills.
• High standard of personal presentation.
• Excellent communication and interpersonal skills with a confident and outgoing personality and an ability to collaborate with colleagues.
• Ability to take initiative and a practical approach to problem solving.
• A passion for delivering exceptional customer service with a customer-first attitude.
• Ability to work in a high-paced environment and be able to prioritise tasks to meet the desired outcome.
• Full driver's license and over 25 years old.

• From £12.50 per hour.
• Estate-based incentive and discount schemes.
• External Discounts and Offers scheme.
• Generous Refer a Friend Benefits.
• Excellent training and development opportunities.
• Employee Assistance Programme.
• Health and wellness resources.

If you feel that you have the necessary skills and experience, please attach a copy of your CV and accompanying cover letter to apply.