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Bilingual Interpreter Emergency Crisis Mgmt / Disaster Relief

Telecommunicator Call Taker

Job in Bethlehem, Northampton County, Pennsylvania, 18025, USA
Listing for: Berks Libraries
Full Time position Listed on 2026-11-09
Job specializations:
  • Government
    Bilingual, Interpreter, Emergency Crisis Mgmt / Disaster Relief
Salary/Wage Range or Industry Benchmark: 24.6 USD Hourly USD 24.60 HOUR

Job Description & How to Apply Below

Position: Telecommunicator (911 - Call Taker)
  • The Starting Rate for this position is $24.60 per hour
  • 42 hours per week
POSITION SUMMARY:

The telecommunicator receives 911- and 10-digit calls from the public and accurately assigns their request(s) for police, fire, emergency medical, or other allied public safety resources to the appropriate dispatcher or agency. Additionally, the telecommunicator completes administrative work related to the job functions. This position is defined as an essential position serving mission‑critical functions of the department.

POSITION RESPONSIBILITIES:

Essential Functions
  • Receives and properly processes 10-digit non-emergency calls within quality assurance guidelines established for time, professionalism, and protocol.
  • Receives and properly processes 911- and 10-digit emergency calls within quality assurance guidelines established for time and professionalism.
  • Utilizes appropriate interview techniques to engage callers and extract necessary information based on call type.
  • Utilizes or language line resources to communicate with callers unable to communicate their needs in the English language.
  • Provides appropriate information to callers as per department policy and management direction.
  • Assists callers by providing basic instructions to safeguard against hazardous situations prior to the arrival of public safety responders.
  • Obtains certification to provide, and subsequently provides, EMD (emergency medical dispatch) assistance to callers as needed.
  • Accurately enters/extracts information in the computer-assisted dispatch (CAD) system for complaint-taking, unit dispatching, coordination of public safety incidents and transmission/retrieval of information.
  • Reviews and interprets mapping application data to assist emergency responders in locating scenes.
  • Retrieves/compiles information from/for appropriate individuals/agencies
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