Customer Service Assistant; Games

Interested in working at one of the UK's most exciting wildlife attractions? Do you want to be part of a unique park that's been delighting guests for over 50 years? Does the idea of helping visitors create unforgettable, once-in-a-lifetime memories inspire you? Then this is the perfect role for you! HB Leisure Ltd are looking for enthusiastic and people‑centric individuals to work as part‑time Customer Service Assistants (Games Host) at West Midlands Safari Park!

As a Customer Service Assistant (Games Host), you will be responsible for running our thrilling skill games whilst delivering excellent customer service to our guests and ensuring that they have as much fun as possible playing our games.

HB Leisure is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players. We have exciting opportunities for Customer Service Assistants (Games Host) to join our vibrant team. We like to do things differently here at HB Leisure, we don't just open doors to a career in the leisure industry, and we also offer the opportunity to travel the globe to experience working in our other incredible locations!

• Operate and manage a skilled games kiosk in a high‑energy, theme park environment
• Engage with guests of all ages, ensuring a fun and memorable experience
• Maintain a warm and welcoming atmosphere throughout the event
• Handle transactions and prize distribution with confidence and enthusiasm
• Be able to follow instructions and comply with all company standards

• Great customer service, communication skills and a positive, outgoing personality
• Honest, reliable and a responsible individual with strong work ethic
• A passion for hospitality and creating joyful moments
• Ability to thrive in a fast‑paced, outdoor setting all year round
• Availability on weekdays and weekends, including bank holidays

• Daily Bonus Scheme
• Flexible working hours
• Recommend A Friend Bonus (Subject to T&C's)
• Discounts to hundreds of top retailers
• Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts.
• Great career possibilities which include opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world's most amazing locations
• 25% discount in retail and food & beverage units across sites.
• Uniform provided