Credit Controller

Credit Controller

Red Recruitment is hiring a Credit Controller based in Banbury. This role is working for an outsourcer, on behalf of their client, a leading UK supplier of agricultural products and services. If you’re comfortable speaking with customers and enjoy solving problems through conversation, this could be a great next step.

To be considered for this position, you must hold a full UK driving licence, have your own vehicle and be willing to travel to Wales one day per month.

• Salary: £12.21 per hour
• Location:
  
  Banbury, with one day a month in Wales
• Start date:
  
  5th January 2026
• Hours:
  
  Monday - Friday, 9am - 5:30pm
• Contract Type: 6-month FTC/temp to perm
• Training: W/C 5th January in Wales for 5 days, 1 day a month in Wales and then Banbury-based
• Full training and structured onboarding
• Supportive, people-first working environment
• Ongoing development and progression opportunities
• Company events and a positive team culture

• Speaking with customers by phone and email regarding outstanding balances
• Building positive, long-term relationships with customers
• Handling payment conversations with empathy, confidence, and professionalism
• Agreeing payment arrangements and next steps where appropriate
• Keeping accurate records of customer interactions and outcomes
• Working with internal teams to resolve queries and account issues
• Contributing ideas to improve customer communication and collection processes

We’re looking for people who are comfortable talking to customers and building rapport.

• Previous experience in credit control, collections, or customer service is desirable but not essential
• Experience handling customer accounts or customer queries is a plus
• Confident and professional on the phone
• Calm, patient, and respectful in sensitive conversations
• Organised, reliable, and detail-focused
• Clear and personable in your communication style
• Proactive and solution-oriented
• Comfortable working independently and as part of a team
• Candidates from customer service, contact centre, account management, or similar roles are encouraged to apply.

If you are interested in this position and have the relevant skills and experience required, please apply now!