Member Services and Medical Administrator

Member Services and Medical Administrator

4 days ago Be among the first 25 applicants

Department:
Member Services

Location:

Motorsport UK, Bicester Motion

Hours of Work:
Full Time (37.5 hours per week). Core hours are 09:00 until 17:30, Mon – Fri. 4 days on site, 1 remote.

Line Manager:
Head of Member Services

Grade: C

Closing date: 19th January 2026

Motorsport UK is the national governing body and membership organisation for four-wheeled motor sport in the UK, representing a passionate community of more than 100,000 people including 64,000 competitors, 11,000 volunteers and officials, and more than 600 clubs. We exist to ensure motor sport is safe, fair and fun for everyone, every day, and to grow the sport for future generations.

The Member Services team at Motorsport UK is dedicated to delivering exceptional service to its members, ensuring prompt and efficient processing of annual competition licence applications. Certain competitors are required to provide detailed medical information to support their licence applications, ensuring the safety of all participants in the competitive environment.

The Member Services and Medical Administrator is focused on handling applications from competitors who need to submit this enhanced medical information. This role is key to ensuring a smooth and efficient service for our members.

• Provide administrative and customer service support to members, specifically on all medical licensing matters, in line with the existing medical requirements of approved competitor applications.
• Coordinate the flow of required information between members and Motorsport UK’s medical panel, consisting of the Chief Medical Officer (CMO) and medical advisors, to streamline the application process.
• Support the Member Services team with normal day-to-day activities such as processing non-medical member applications, renewals, and answering queries via telephone and email.

• Act as the first point of contact for applicants with medical conditions and general medical enquiries by all forms of communication (telephone, email, and letter).
• Correspond with applicants and ensure they are kept up to date on the progress of their application and any additional information that might be required.
• Process competition and other licence registrations as part of the Member Services team.
• Act as the first point of contact for disabled drivers, providing advice and guidance.
• Maintain and continuously improve an accurate case status log.
• Regularly review the processes for applicants with medical conditions to ensure the most streamlined experience.
• Ensure records are maintained confidentially respecting all GDPR and guidelines for medical data.
• Occasional attendance at the Medical Cross-Discipline Committee as an observer.

• Strong administrative skills with the ability to coordinate information to effectively progress cases through to resolution.
• Consistent attention to detail and effective time management skills.
• Excellent customer service, communication and interpersonal abilities.
• Proactive and adaptable in a dynamic work environment.
• Ability to collaborate with a wide variety of stakeholders at different levels within an organisation.
• Demonstrated ability to manage high-volume administrative workloads.
• Able to continuously improve processes and identify new ways to enhance member services.
• High levels of integrity when handling confidential information.
• The ability to manage challenging conversations.
• Highly proficient with Microsoft Office.
• The ability to travel to the Motorsport UK offices.
• Eligible to work within the UK.
• A basic understanding of health issues (such as cardiac problems, epilepsy, respiratory conditions) which may impact on a driver’s ability to safely control a vehicle.
• Previous experience of working within a medical setting.

• 25 annual leave + bank holidays
• 5% pension contribution from Motorsport UK
• Private medical cover
• Financial, Physical and Mental wellbeing support
• 4 x annual salary life assurance
• Breakdown cover
• Free on site parking
• Access to a host of other member / staff benefits

To apply for this vacancy, please forward a copy of your CV and Cover Letter to jointheteam

Associate

Full-time

Administrative