Delivery & Support Manager

Position: Applications Delivery & Support Manager

Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Defence Lead for LHH & Recruitment solutions- recruitment on demand , SOW, Managed Recruitment/RPO. Attraction and Assessment.

Key Responsibilities

• Investigate, diagnose, and resolve application-related incidents and service requests, ensuring timely resolution and minimal business disruption.
• Escalate complex issues where required and ensure effective follow-up with internal teams and external vendors.
• Conduct structured incident triage and root cause analysis to prevent recurrence.
• Maintain service quality standards through accurate documentation, issue tracking, and reporting.

Project Delivery & Application Enhancements

• Support the planning, coordination, and delivery of new application rollouts and system enhancements.
• Manage defined work streams or end-to-end application projects under the guidance of senior IT stakeholders.

Change Management

• Support and implement major application change requests, ensuring minimal operational risk.
• Coordinate testing, deployment, and stakeholder communications to support smooth adoption.
• Work closely with internal business users to understand evolving local and regional requirements.
• Maintain effective relationships with third‑party vendors and support partners.
• Contribute to the execution of the European application strategy within Solina’s global IT organisation.

Training & Documentation

• Produce and maintain user guides, system documentation, and training materials.
• Deliver end‑user training for new systems or enhanced functionality.

Ideal Candidate Profile (Refined) Experience & Background

• 5+ years’ experience in application support, business applications, or application delivery roles.
• Essential experience within manufacturing or industrial environments.
• Exposure to the food industry or food safety standards is highly advantageous.

Technical & Professional Skills

• Strong working knowledge of the Microsoft ecosystem, including Power Platform, SharePoint, and Dynamics.
• Demonstrable project delivery capability, including planning, risk management, and stakeholder reporting.

Personal Attributes

• Proactive, structured, and solution‑focused approach.
• Strong communication and interpersonal skills, with experience operating in multicultural and multilingual environments.
• Ability to manage multiple priorities in a fast‑paced, operational setting.

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Information Technology

Industries

• Manufacturing and Transportation, Logistics, Supply Chain and Storage

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