Account Coordinator

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Winter season (October–April):
Shift rotation covering 6am–3pm, 7:30am–4:30pm, 10am–7pm. Includes weekend working and public holidays (rota basis, with time off in lieu).

At Ground Control, we’re not just about meeting targets, we’re about building strong, reliable relationships with our clients and delivering consistently high standards of service. In this role, you’ll act as the first point of contact for a portfolio of clients, managing day-to-day communication, resolving escalations, and coordinating service delivery to ensure contract requirements are met.

This is a seasonal, high-impact role, supporting clients through our busiest and most critical period from October to April, when our services are in highest demand. You’ll play a key part in ensuring clear communication, rapid issue resolution, and a positive client experience during weather-related events.

As a Client Services Coordinator, you’ll work closely with internal teams to support contract delivery and maintain strong client relationships. Outside of the winter season (May to September), your focus will shift towards contract renewals support, client relationship development, and wider business support activities, providing a varied and rewarding role year-round.

• Nurture client relationships – regular KIT calls, quarterly business reviews, site visits, and quick resolution of complaints or escalations.
• Oversee contracts & renewals – review profitability, apply pricing uplifts, and ensure contracts stay sustainable.
• Lead & support your team – guide day-to-day account management while empowering the team to handle routine tasks; step in for escalations and complex issues.
• Drive revenue growth – identify upsell opportunities, pass leads to Business Development, and increase quote conversion rates.
• Manage your time with autonomy – balance travel, meetings, and administrative duties.
• Keep things on track – chase invoicing queries, close off outstanding PPM billing, and maintain accurate client documentation.
• Analyse performance – use Power BI, KPI reports, and client portals to spot trends and drive improvements.

• Previous customer service or office experience – we want someone who knows how to connect with people and get things done.
• Strong communication skills and a desire to help clients succeed.
• A results‑driven approach with the ability to multitask and manage competing priorities.
• Proficiency in Microsoft Office (Excel, Power BI, MS Teams).
• Added bonus if you have worked in Ground Maintenance, Facility Management or Housing.

We’re committed to supporting your professional growth with clear career paths, training, and tailored development programs, including our GC Leadership Academy, job‑specific accreditations and higher education opportunities.

• 23 days holiday, increasing with length of service + bank holidays.
• Yearly bonus scheme & share options.
• Medigold employee support, free flu jabs, online private GP service.
• Free or subsidised national gym memberships.
• Employee recognition scheme.

Ground Control is a UK‑based grounds maintenance company powered by the latest technology. Since launching in 1973, Ground Control has grown rapidly and now provides full national coverage for our customers across the UK and Ireland.

We deliver a range of services, including grounds maintenance, winter gritting, landscape construction, design, arboriculture, electric vehicle charging point installation to more than 50,000 commercial properties across the UK.

If you are looking to invest in your future with a business that puts people at the centre of everything, click the apply now button below to speak to a member of our team.

At Ground Control, we are committed to fostering an inclusive and diverse workplace where everyone feels valued and empowered to thrive. We believe that diversity drives innovation and success, and we welcome applications from individuals of all backgrounds, experiences, and perspectives.

We are proud to be an equal opportunities employer and do not discriminate based on sex, age, disability, gender identity, marital status, pregnancy, race, religion or belief, sexual orientation, or any other protected characteristic. We actively support and promote an inclusive culture, ensuring fair and equitable treatment throughout the recruitment process and beyond.