Site Manager

Sites Manager – Bus Operations – Fixed Term

Location:

Ashington Bus Depot with travel across the North East

Ensure full compliance with Health and Safety legislation, company policies and best practice. You will be accountable for the safe operation of the depot and bus services, in line with the company’s HS&E Management System and statutory obligations.

Champion excellent customer service across all operations. Build and maintain strong relationships with local authorities and key stakeholders, ensuring customer feedback and complaints are managed promptly and effectively.

Lead, motivate and develop a large operational workforce. Promote a culture of inclusion, equality and diversity, ensuring teams are engaged, supported and equipped to deliver high performance.

Oversee service delivery and operational compliance, driving improvements in reliability, performance and profitability. Work collaboratively with commercial teams to review feedback and enhance service quality.

Contribute to the depot’s annual business plan, budget and forecasts. Monitor financial performance, control costs and implement corrective actions where required to meet financial targets.

Act as a change leader within the depot, identifying and implementing opportunities to improve processes, systems and operational efficiency.

Promote and uphold the company’s values, reputation and social responsibilities in all internal and external engagements.

• Proven experience managing an operational facility, including P&L responsibility and budget control
• Experience working with Trade Unions and managing serious incident response
• Strong leadership capability with experience managing and motivating large teams
• Customer-focused background with experience in complaint handling and dispute resolution
• Demonstrated commitment to creating a safe and continuously improving working environment
• Ability to work effectively with a wide range of internal and external stakeholders

• Strong alignment with company values
• Excellent communication, leadership and problem‑solving skills
• Ability to perform effectively under pressure and manage multiple priorities

Play a key role in delivering safe, reliable and high‑quality bus services that make a real difference to local communities.

Join an inclusive organisation that supports professional development and long‑term career progression.

Work with experienced professionals across the business and the wider transport sector to continuously improve services.

If you are ready to take on a senior leadership role within the bus industry and make a meaningful impact on service delivery, safety and performance, we would welcome your application.

This job description outlines the main responsibilities of the role. It is not intended to be an exhaustive list, and the post holder may be required to undertake additional duties as business needs require.