Case Manager; Housing

Job Title

Case Manager (Housing)

Wirral

£34,300 per year

Full Time, 12 months maternity cover. 35 hours per week.

Alpha is an award‑winning specialist provider of housing for older people working across the north of England. We provide community based, sheltered housing, extra care housing and support services across 11 local authorities. We own and manage 960 apartments let on social rents or affordable rents, and have an ambitious strategy for growth over the next five years. As a leader in the field of older persons’ housing, Alpha is known for our top‑quartile customer satisfaction ratings, financial stability, and dedicated, high‑performing team.

We provide more than just homes; we create vibrant communities that support independence and quality of life for our residents.

• Take responsibility for managing customer enquiries, safeguarding concerns and complaints.
• Ensure all issues are resolved efficiently, sensitively and in line with statutory and regulatory requirements.
• Take ownership of cases from initial contact through to resolution, maintaining accurate records and delivering timely, clear communication at every stage.
• Act as a safeguarding lead, ensuring concerns are managed in accordance with policy and best practice, while liaising closely with Adult Social Care and external partners.
• Use learning from complaints and safeguarding cases to inform continuous service improvement, contributing to performance monitoring, data analysis and the delivery of excellent outcomes for residents.

• Organised and empathetic professional with proven experience working in a customer focused environment.
• Confident managing complex cases and able to build effective working relationships across departments and with external agencies.
• Understanding of housing and safeguarding or experience of working in a similar environment.
• Excellent interpersonal and communication skills and strong IT skills.
• Knowledge of using Housing Management Systems (Civica CX) is desirable.
• Comfortable working independently while contributing positively to team collaboration.
• Commitment to equality, diversity and inclusion, along with alignment to Alpha Living’s values, is essential.

Friday 14th November. We reserve the right to close this vacancy early if we receive sufficient applications. We encourage interested applicants to submit their applications as soon as possible to avoid disappointment.

Applications are welcomed from candidates of all backgrounds. Alpha Living celebrates the rich diversity of its residents and colleagues and is committed to an inclusive and empowering environment for all.