One Stop - Customer Service Assistant

Join to apply for the One Stop - Customer Service Assistant role at One Stop Stores Ltd

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. In a fast‑paced retail environment no day is the same.

As a Customer Service Assistant you will play an important role in the day‑to‑day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

• Knowing my customers and serving them with passion and pride, giving great natural service.
• Actively encouraging customers to give feedback on their shopping trip through completing the ‘Have Your Say’ survey.
• Working across all areas of the store, including online, tills, replenishment, vending and stock routines, to ensure tasks meet the needs of our customers.
• Putting into practice the training received to ensure all work is completed safely.
• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Being knowledgeable about my store’s performance, understanding the part I play and what we need to do together to deliver profit.
• Being myself, living our values, making everyone feel welcome and always following our policies.
• Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
• Keeping myself, my colleagues and customers safe by following security procedures and wearing safety equipment where available.
• Always following the Think
  25 policy when serving age‑restricted products to all customers.
• Responding quickly to assistance calls or interventions on self‑service checkouts, explaining what I am doing to the customer.
• Working in a clean, tidy and organised manner keeping aisles clear of congestion.
• At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• Ensuring I follow all training received in order to keep myself, others and the store safe and legal.
• If this store has a Post Office Local, duties will include day‑to‑day operations of the post office; this role requires a Post Office financial and criminal conviction background check, which must be passed in order to proceed with the role, otherwise the job offer may be withdrawn.

One Stop is committed to making everyday life easier for our customers! With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service.

We welcome chats about flexible working to support different life stages and personal circumstances.

To explore the full list of colleague benefits, please  and scroll to the bottom of our Careers Page.

We support local charities, partner with national organisations and have raised over £10.4 million for good causes and donated the equivalent of 1.6 million meals.

We celebrate diverse backgrounds, provide a Disability Confident Level 3 environment, and offer reasonable adjustments throughout the recruitment process.

Our six colleague networks—Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women—foster a safe, supportive environment.

* One Stop has the right to withdraw the vacancy before the closing date should a successful application be received prior to the closing date. We encourage you to apply as soon as possible.*

Entry level

Part‑time

Other – Retail