ITSM Engineer - ServiceNow

TSM Engineer (SNOW) | Birmingham, Alabama | Hybrid

Job Summary

The Service Now Engineer supports Motion’s Service Now instance, focusing on platform architecture, technical implementation, custom coding, and advanced configuration. The engineer collaborates with developers, infrastructure teams, and database administrators to deliver platform changes and works with Service Now on support issues and system upgrades.

Job Duties

• Collaborate with the Service Now Analyst to understand business-unit requirements and implement the corresponding technical solutions in Service Now.
• Implement Service Now functionality by writing JavaScript, building Business Rules and client scripts, and managing application programming interfaces (APIs) and integrations.
• Implement required upgrades to the Service Now platform.
• Support and improve workflows across Service Now modules by mapping Active Directory (AD) data to the corresponding Service Now fields.
• Improve the user experience by building, maintaining, and enhancing Motion’s Service Now landing page.

Education & Experience

• Bachelor’s degree and a minimum of five years of experience in a technology or technical analysis role.

Knowledge, Skills, Abilities

• Certifications:
  • Service Now Certified Application Developer
  • Service Now Certified System Administrator
• Strong knowledge of systems and networks.
• Ability to work with cross-functional teams to improve Service Now
• Strong written and verbal communication skills to gather technical information, plan API integrations and communicate integration details, and provide status updates to cross-functional stakeholders.
• Ability to coordinate with third-party vendors on the implementation of upgrades and the deployment of APIs.
• Skills in planning, problem solving, organization and management

LICENSES &

CERTIFICATIONS:

None required.

SUPERVISORY RESPONSIBILITY:

No Supervisory Responsibility

BUDGET RESPONSIBILITY:

No

COMPANY INFORMATION:

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

DISCLAIMER:

This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.