Inside Sales Representative

Founded in 1991, JAN-PRO is one of the world's leading commercial cleaning franchise organizations. Through a network of more than 125 Regional Developers and over 10,000 independently owned Certified Business Owners, JAN-PRO delivers industry-leading commercial cleaning and disinfecting services to businesses across North America and internationally. JAN-PRO is committed to helping entrepreneurs achieve business ownership while providing customers with exceptional service, innovative cleaning solutions, and industry-leading support.

As part of the Empower Brands family, JAN-PRO continues to build on its legacy of operational excellence, trusted partnerships, and franchisee success. Empower Brands is a portfolio company of Mid Ocean Partners, a leading private equity firm with a strong track record of investing in successful, growth-focused franchise businesses.

The Inside Sales Representative is responsible for generating new commercial cleaning business opportunities through high-volume outbound prospecting, lead qualification, and appointment setting. This results‑driven position plays a critical role in building the sales pipeline by identifying prospective customers, engaging decision‑makers , and securing qualified appointments for Outside Sales Representatives.

Working closely with the regional sales team, the Inside Sales Representative communicates JAN-PRO's value proposition, maintains accurate prospect information, and consistently meets established activity and appointment‑setting goals. Success requires a proactive sales approach, strong communication skills, resilience, and a commitment to continuous improvement.

• Conduct high-volume outbound prospecting, targeting approximately 125–150 quality calls daily to generate new commercial cleaning opportunities.
• Research prospective businesses, identify key decision‑makers , and develop targeted outreach strategies within assigned markets.
• Communicate JAN-PRO's commercial cleaning services and value proposition to prospective customers.
• Navigate gatekeepers, address objections, and identify customer needs through effective questioning and active listening.
• Maintain consistent follow‑up with prospective customers to develop qualified sales opportunities.

• Qualify prospective customers based on business needs, service requirements, decision‑making authority, and sales readiness.
• Schedule approximately 25 qualified sales appointments monthly for Outside Sales Representatives.
• Coordinate with Outside Sales Representatives to ensure accurate prospect information and effective appointment handoffs.
• Monitor appointment attendance, quality, and conversion results to improve lead‑generation effectiveness.
• Build professional relationships with prospective customers that support future sales opportunities.
• Consistently achieve established outbound activity, appointment‑setting, and lead‑generation objectives.
• Maintain accurate and timely CRM records, including prospect information, outreach activity, follow‑up schedules, and appointment details.
• Monitor individual performance metrics, including call volume, decision‑maker conversations, appointments scheduled, appointment attendance, and conversion rates.
• Partner with sales leadership to identify opportunities to improve outreach strategies, prospect engagement, and overall sales performance.

• Partner with Outside Sales Representatives and regional leadership to align prospecting efforts with business development priorities.
• Participate in sales training, coaching, and call reviews to strengthen communication, objection handling, and conversion effectiveness.
• Apply feedback and…