Pension Administrator

Pension Administrator

Join to apply for the Pension Administrator role at XPS Group, a prominent and growing UK consultancy and administration firm within the pensions and insurance sectors. As a FTSE 250 company with over 2000 employees, we leverage expertise alongside advanced technology to serve over 1,400 pension schemes and their sponsors. Our goal is to foster a workplace where diverse talents thrive.

• Location:
  
  Birmingham
• Employment Type:
  
  Permanent, Full Time
• Grade:
  Associate
• Hybrid – office presence expected twice per week (more during the initial settling‑in period)
• Reference: REQ
  003213

We are currently seeking a Pensions Administrator to join our team, providing top-tier administration. This is a hybrid role with an office presence expected twice per week but will require more office time during the initial ‘settling in’ period. Responsibilities include guiding team members, checking, verifying tasks, meeting deadlines, and ensuring compliance with pension laws. Strong communication and proactive support are essential.

• Handle key pension administration tasks including new entrants, leavers, retirements, transfers, and deaths.
• Maintain and update pension databases and systems accurately.
• Respond to internal and external queries, including those from DWP and HMRC.
• Perform both automated and manual pension benefit calculations.
• Draft and issue customer correspondence using the Electronic Document Management system (EDM).
• Support non‑financial updates (e.g. address changes) and assist with checking work as experience grows.
• Collaborate with internal teams and external partners to deliver a comprehensive client service.
• Accurately log time and meet utilisation targets using the Virtual Office system.

• Some office‑based experience, ideally within financial services or pensions, is preferred but not essential.
• Basic awareness or understanding of the pensions industry is beneficial.
• Strong proficiency in Microsoft Office (Word, Excel, Outlook) and solid general computer skills.
• Strong numerical aptitude, demonstrated through academic or work experience.
• Excellent organisational and planning skills, with the ability to prioritise and meet deadlines.
• High attention to detail and accuracy in both written and numerical tasks.
• Strong communication and interpersonal skills, both written and verbal.
• Positive, flexible, and proactive approach to learning and work responsibilities.
• Able to follow procedures, take ownership of tasks, and work effectively in a team.

• Educated to A‑Level, or equivalent standard.
• GCSEs in Maths and English (minimum grade B/5 or equivalent).
• Willingness to study for a relevant pensions qualification (e.g. CPC, DPC, RPC, APMI).

• Demonstrates a commitment to a career in pensions administration and continuous improvement.

Enjoy a competitive salary, annual discretionary bonus, and 25 days’ holiday with buy/sell flexibility. Benefits include pension matching, healthcare plans, life assurance, and retailer discounts. We support our team with a flexible benefits scheme, employee assistance, and digital GP service. Participating in volunteering events is encouraged with paid volunteer days available. Referral bonuses are offered for introducing suitable candidates to XPS.

Interested candidates should submit applications via the Apply Now option or contact  for more information. Join XPS Group and contribute to a dynamic and inclusive workplace.

XPS Group is committed to diversity and equal opportunities. We welcome applications from all candidates, irrespective of sex, race, disability, sexual orientation, religion, or belief. As a Disability Confident employer, we ensure accessible and supportive work settings for all employees.

Any employment offer made will be conditional upon you satisfying DBS disclosure checks, employment or educational references, satisfactory credit checks and eligibility to work in the UK before an offer can be made. XPS Group is not able to provide sponsorship to employees.

Referrals increase your chances of interviewing at XPS Group by 2x.

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