Housing Assistant, Administrative​/Clerical

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This range is provided by Trident Group – UK. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Holliday Street, Birmingham 5 months fixed term contract £24,570 per annum (pro‑rata)
37.5 hours per week

• Prepare paperwork and forms required for Housing management letters, mail merges
• Triage and delegate case work coming into the service.
• Telephone residents making appointments on behalf of Housing Officers
• Support the service with diary entry.
• Complete recording, and scanning, of information onto relevant systems.
• Prepare, and complete, performance and compliance reports, as required.
• Monitor, record, and provide updates on workloads within the directorate.
• Liaise with other departments and teams within the company.
• Carry out investigation into reports and pass information onto relevant Officer’s on behalf of Assistant Director of Housing.
• Ensure full and accurate records are maintained.
• Utilise the company purchase ordering system by raising relevant orders as requested by the Assistant Director of Housing.

• Experience of providing administrative support within a housing, local authority, public sector, or similar customer‑focused environment
• Experience of handling and prioritising casework or enquiries in a busy service
• Experience of communicating with residents or customers by telephone and in writing
• Experience of maintaining accurate records and managing confidential information
• Understanding of the importance of data protection and confidentiality

• Strong organisational and time management skills, with the ability to manage competing priorities
• Ability to triage, allocate, and track work effectively
• Excellent written and verbal communication skills
• Ability to liaise effectively with colleagues across teams and departments
• Good attention to detail and commitment to accuracy
• Ability to work both independently and as part of a team
• Confident in using IT systems, including databases and electronic record‑keeping systems

• Professional, approachable, and customer‑focused manner
• Ability to handle sensitive and sometimes complex information with discretion
• Flexible and adaptable to changing priorities
• Proactive and willing to support the wider service as required

• Experience working in a housing association, social housing, or local authority setting
• Experience supporting senior managers or directors
• Experience of producing performance, compliance, or management reports
• Experience of using housing management systems
• Knowledge of housing services, tenancy management, or housing‑related processes

• Experience of mail merges and document production
• Experience of diary management for officers or managers
• Ability to analyse information and provide clear summaries or recommendations
• Experience of raising purchase orders or using purchase ordering systems

• Relevant administrative, business support, or housing qualification
• GCSEs (or equivalent) including English and Maths

This is not just a ‘job’ this is the feeling of knowing that you are part of something bigger and being able to go home each day with job satisfaction and pride in what is achieved by Trident Group every day.

Our purpose is putting people and communities at the heart of our services and the safe homes we provide. To deliver against our purpose we will be:

• Trustworthy
• Collaborative
• Accountable
• People Focused
• Caring in all we do

• 34 days annual leave, plus the option to purchase up to 5 additional days
• A day off for your birthday
• 4 days off when you move home
• Life assurance (3 x salary)
• Employee Assistance programme & wellbeing programme
• Flexible Working options
• Learning & Development opportunities

Trident Group has over 60 years’ experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 650 staff, works with volunteers and…