Helpdesk Coordinator

Help Desk Coordinator - Be the Heart of Our Operations!

Location:

Based in Halesowen

Days/hours of work:
Monday to Friday - 8:30am to 5:00pm (30 minute lunch break)

Pay rate: £13.22 per hour

Temporary to permanent opportunity

• Be the first point of contact for reactive breakdowns and keep our systems updated.
• Coordinate engineers and subcontractors for PPM, reactive works, and quoted jobs.
• Manage purchase orders and source materials to keep projects on track.
• Chase quotes, monitor KPIs, and ensure deadlines are met with precision.
• Prepare quotations and insightful weekly reports.
• Keep Job Logic and customer portals up to date.
• Join our out-of-hours callout rota for extra responsibility.
• Support the office with general admin and assist colleagues when needed.

• A proactive problem-solver with excellent organisational skills.
• Strong communicator who can build great relationships internally and externally.
• Ability to work under pressure and meet deadlines.
• Previous experience in a service or engineering environment is a bonus.

• Be part of a supportive, collaborative team.
• Opportunities for career growth and development.
• Make a real difference in improving efficiency and profitability.

Apply Today with your CV!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply.

Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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