Help Desk Administrator

Job Description

Helpdesk Administrator

We are recruiting on behalf of a hospital in Birmingham for a Helpdesk Assistant to support the Estates and Facilities team.

• First point of contact for incoming calls, emails, and service requests
• Log, interpret, and manage work orders from request to completion using Maximo
• Prioritise tasks according to SLA and escape urgent issues
• Distribute work to engineers and sub‑contractors, raising purchase orders when required
• Support management with reporting, administrative tasks, and minute‑taking
• Order and distribute workwear, office supplies, and consumables
• Escalate complaints and support continuous improvement activities
• Provide cover for supervisors and department administrators as needed
• Ensure compliance with statutory and company procedures

• 5 GCSEs (Grade C or above) or equivalent
• Experience in FM, technical, or healthcare environment desirable but not essential
• Good IT skills (Word, Excel, Outlook)
• Excellent communication and telephone manner
• Ability to work on own initiative, prioritise workload, and meet deadlines
• Ability to pass a Standard DBS check