Service and Sales Administrator

Are you an experineced Service and Sales Administrator looking for a new role? Enjoy variety in your work? Want to work for a reputable company based in Birmingham? If so, this could be the perfect role for you!

We are seeking a reliable and organised Service and Sales Administrator to join our client based in Birmingham. This role ensures smooth operational continuity by covering Service Coordinator and Project & Sales Administrator duties during leave periods. You will support van stock management, customer communications, and monitor operational performance through KPIs and SLAs.

Benefits:

Salary up to £26,000
Permanent role - full time
Immediate start
Free onsite parking

Key Responsibilities:

Provide temporary cover for service, project, and sales administration tasks, including scheduling, documentation, and quote processing.
Manage engineers' van stock: perform audits, ensure essential materials are available, and liaise with warehouse/purchasing teams.
Act as first point of contact for customer inquiries during staff absences and follow up on ongoing service requests.
Monitor KPIs and SLAs for service delivery, response times, and inventory levels, producing reports to support process improvement.
Maintain accurate customer, contract, and inventory records in the company's ERP/CRM system.

Skills & Experience:

Strong attention to detail and organisational skills.

Experience with ERP or CRM systems
Understanding of KPIs and SLAs, and ability to use data to support operational decisions.
Inventory management or logistics experience desirable.
Excellent customer service, communication, and teamwork skills.

If this sounds like you, please apply today