Complaints and Compensation Coordinator - Ombudsman - Grade 4

Your new company
Birmingham City Council is seeking a proactive and detail-oriented Administrative Officer to support our busy compensation service. This hybrid role offers a dynamic opportunity to contribute to a high-impact area of our housing operations, working closely with residents, contractors, and internal teams.
Your new role
You will liaise regularly with our complaints team to track the progression of cases, ensuring timely communication with contractors and local housing teams. Strong organisational skills and the ability to manage competing priorities are essential, as this is a fast-paced environment requiring resilience and attention to detail.
What you'll need to succeed
The ideal candidate will have solid administrative experience, with a particular focus on managing shared inboxes and responding to resident queries regarding compensation. Financial awareness is highly desirable, as the role involves raising compensation payments and processing claim forms with accuracy and efficiency. Competence in spreadsheet management is a must, as data tracking and reporting form a key part of the role.
What you'll get in return
This is a temporary role with the potential of an extension. The rate of pay for this role is £14.12 premium rate per hour, which is paid on a weekly basis. The role offers hybrid working with an expectation to come to the office twice a month.
What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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