Business Development Director

Business Development Director
Location ;

Birmingham
Contract Type:
Permanent, Full-Time

Working Hours:

Monday–Friday, 9:00–17:30

Salary & Benefits

Salary: £55,000 – £70,000 DOE

Bonus:
Monthly bonus, OTE £80,000–£100,000

Benefits:
Health Cash Plan, Life Assurance, Pension

The Role

Following recent investment in high-technology print, mail fulfilment and postal solutions, we are seeking a highly ambitious and experienced Account Director to lead one of our Client Services teams.

This role is ideal for a commercially driven professional with 5+ years’ experience in print, mail and post, who thrives in a fast-paced, technology-led environment. You will take full responsibility for the acquisition, retention, development and profitability of all accounts within your team, while leading and developing a team of two Account Managers.

Key Responsibilities

Leadership & Team Management

Lead, motivate and develop a Client Services team to deliver outstanding performance and customer satisfaction

Provide ongoing coaching, mentoring and development to ensure targets are met and exceeded

Conduct regular team meetings, maintaining clear communication, direction and accountability

Foster a positive team culture with a strong emphasis on recognition and reward

Manage team absence due to holiday or sickness

Account & Revenue Management

Drive revenue growth, gross margin performance and customer retention across your account portfolio

Produce quotations and win new and repeat business in line with or above company GP targets

Take ownership of client accounts from quotation through to invoicing

Ensure invoices are raised within agreed timescales (48 hours post-despatch, 24 hours for pro-forma invoices)

Liaise closely with Finance to monitor margins, credit limits and payment timelines

Client Relationship Management

Act as a senior point of contact for key clients, providing proactive communication throughout mailing campaigns

Maintain excellent client relationships, even under pressure or when challenges arise

Develop existing client accounts by increasing spend, frequency and profitability

Handle incoming new business enquiries, introducing the business professionally and proposing best-fit solutions

Operational & Cross-Functional Collaboration

Work closely with IT Development to automate client mail processes wherever possible

Collaborate with data processing, development, print and operations teams to ensure all campaigns are delivered on time, in full and with 100% accuracy

Introduce internal print management specialists where outsource print opportunities exist

Identify and implement process improvements to enhance client experience and business performance

Commercial Optimisation

Maximise postage and print management gross profit margins by reducing buying-in costs without compromising quality or delivery times

Explore alternative postal solutions across Royal Mail, DSA networks and independent carriers

Reporting & Development

Provide regular performance updates to the Sales Director, including opportunities and challenges

Maintain and develop industry knowledge within print, mail and postal services to support ongoing professional growth

Skills & Experience Required

Proven experience managing multiple high-volume, technology-led print, mail and post campaigns

Extensive experience in mail fulfilment and postage account management, including:

Direct Mail

Business Mail

Hybrid Mail

Transactional Mail

Strong knowledge of UK and international postal services (Royal Mail, DSAs, independent carriers)

Excellent understanding of digital print and automated mail enclosing technology

Highly organised, methodical and accurate, with the ability to multi-task under pressure

Experience using Salesforce CRM and Tharstern MIS (desirable; training provided)

Proficient in Microsoft Excel, Outlook, Teams and Word

Personal Attributes

Highly driven, financially motivated and career-focused

Confident leader with a professional yet engaging management style

Strong communicator, approachable and transparent

Team-oriented, collaborative and supportive

Self-motivated, diligent and able to work independently to deadlines

Proactive, flexible and solution-focused with a strong sense of ownership

Committed to continuous learning and personal development