Print Account Manager

Talent Acquisition Manager @ ITG & Storyteq | transforming the way global brands do marketing through our innovative SaaS & end-to-end services.

As an Account Manager at ITG, you are responsible for delivering outstanding service to one of ITG’s largest and most exciting clients. You will build and nurture relationships with key stakeholders, ensuring projects are delivered flawlessly, on time, and within agreed SLAs. You will take ownership of BAU tasks, manage end‑to‑end print enquiries, and lead on accurate reporting and data‑driven insights that shape campaign success.

With a focus on training and team development, you will help us stay agile through peaks and troughs, while championing best practice and driving continuous improvement.

• Build and maintain positive working relationships with key stakeholders and decision makers to ensure ITG delivers the best service.
• Adhere professionally to all internal processes and best practice to ensure each project is produced impeccably, is right the first time, every time and is always on‑time.
• Respond to all client requirements within the designated SLA frameworks.
• Accurately maintain account activity status reports to formulate meaningful monthly packs for the client and ITG to monitor account performance and client priorities.

• Proactively manage all BAU related tasks, ensuring accurate information is kept up‑to‑date and communicated timely with internal and external stakeholders.
• Manage end‑to‑end print enquiries including pulling reports from MC, RFQ, Quote and supplier management.
• Train and develop team capabilities to manage peaks, troughs of workload, absence, and holidays.
• Ensure source data is updated in a timely manner to enable its use.
• Provide the AD and Senior AM with weekly, monthly or ad‑hoc reporting as required and lead in formatting/presenting this data so it is fit for purpose.
• Actively support on CSC tickets for both print and digital as well as IMB screen configuration requests.
• Experience working with data and reporting is required for this role – our campaigns and store segmentation are driven by a range of data formats shared by the client.
• Deliver amazing client services and build relationships as part of your DNA.

• Understanding of hospitality POS and menu landscape.
• A service‑mindful approach with proven customer management skills.
• Experience working with a platform tool.
• Experience in creative/art working, print processes and digital content in a retail environment is advantageous.
• Second‑to‑none project‑management and organisational skills – you will be operating in an environment of ever‑changing priorities and responsible for end‑to‑end management of projects.
• Good problem‑solving skills, especially under pressure.
• Strong written, oral, and interpersonal skills.
• Experience with POS and digital content management within a retail/FMCG/hospitality business.
• Highly numerate and commercially aware.
• Computer literacy with good knowledge of Excel.

• 25 days' holiday + bank holidays – we understand the importance of downtime.
• Annual Wellbeing Day – an additional day on us to look after your physical and mental wellbeing.
• Pension Scheme – help you save towards retirement.
• Corporate Medical Cash Plan – claim back the cost of medical treatments.
• Smart Working Options – spend up to 40 % of your working week from home.
• So many savings – access dozens of daily deals through our online community platform.
• Employee Assistance Programme – support for you and your family.
• Cycle to Work Scheme – save on the cost of biking to work.
• Monthly Employee Awards – Employee of the Month programme with £250 bonus.
• Raising money for charity
  , including a paid Volunteer Day – giving back and having fun.
• Referral scheme – refer a colleague and receive £1,500.
• Wellbeing Programme – join regular interactive wellbeing workshops or our 30+ wellbeing champions.
• Enhanced Family Friendly Leave – support for you and your family to navigate family life.

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender identity, religion, sexual orientation, disability or nationality. We are committed to increasing the visibility and recognition of talent from under‑represented groups within our organisation and the wider industry.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet because we’re always stronger together.

If you are interested, drop us your application and someone from our team will be in touch.

• Mid‑Senior level

• Full‑time

• Marketing
• Technology, Information and Internet

Location:

Birmingham, England, United Kingdom

Referrals increase your chances of interviewing at Inspired Thinking Group (ITG) by 2×.