Player Pipeline Assistant

Working at the RFU means being part of the ‘bigger picture’ at England Rugby: to be rooted in our purpose, which is to enrich lives, introduce more people to rugby union and develop the sport for future generations. If our purpose resonates with you, and you recognise the value that sport can bring to people’s lives, we’d love to work with you.

An opportunity has arisen for a Player Pipeline Assistant to join our Rugby Development team.

Department : Rugby Development
Reports to : Schools & Colleges Manager
Salary Banding : c. £28,500
Job Level : Core
Location : Homebased
Employment Type : Permanent
Working Hours : This is a full-time role, covering 35hrs per week

The role will provide frontline support and systems to underpin all Player Pipeline activity in age grade rugby, schools, colleges and universities. It will manage the administration and coordination of major activity in this area, and support operational delivery, events and planning.

The role will provide high levels of customer service to, and work with, a variety of stakeholders, as well as support the needs of the wider Player Experience team where possible and appropriate.

Day-to-day responsibilities will include:

• Provide an excellent day to day customer service system that delivers, guides and administers support to all internal and external stakeholders, establishing effective and strong relationships
• Provide administrative and operational support to the Player Pipeline team to coordinate. targeted projects, initiatives and programmes, delivering effective integration/tracking of these workplans where relevant.
• Work with other RFU functions to create, update and communicate relevant tools and resources relating to the above, including Constituent Body and Partner liaison, playing out of age grade processes, sub-committee coordination, website and guidance content and reporting schedules.
• Ensure base knowledge of all relevant key regulation, technical and operational information to cover and triage the age grade and sector inboxes.
• Maintain up to date contacts and membership data systems, and all other associated records and information relating to player pipeline activity.
• Provide event management/delivery support for individual projects, including basic data collection and analysis as required.
• Actively collaborate with colleagues to contribute to the development and delivery of the current strategic, business and operational plans.
• Act as an ambassador for, and promote the best interests of the RFU, including the promotion of our culture and core values – This Rose Means Everyone:
  Put The Team First, Shape The Future, Respect Each Other.
• Undertake other duties as may be required from time to time as are consistent with the responsibilities of the post and the needs of the organisation.

The skills and attributes outlined in this description are not exhaustive and we welcome candidates who can bring different relevant experiences to the role.

• Experience of working in a fast-paced customer-facing role, communicating guidance and support effectively and systemically.
• Strong experience in an administrative role with a good aptitude to work with data, budgets, detail and spreadsheets; and to produce accurate written reports and resources.
• Experience of working with multiple organisations at the same time across different levels and multi-functional teams and stakeholders.
• Confidence and experience in dealing with a wide range of people and building relationships across organisations with diverse priorities.
• Ability to effectively plan, monitor, report and share work with others (e.g. managers, volunteers, national partners).
• Strong…