Helpdesk Operative

Helpdesk Operative

Company: Mitie Cleaning & Hygiene Services

Job Location: Mitie, T2 Trinity Park, Bickenhill Lane, Birmingham, West Midlands, England, B37 7ES

Salary: £26,280 per annum

Position Type: Permanent, Full Time, 40 hours per week

We are looking for a Helpdesk Operative to join our team. You'll be passionate, with customer service experience to manage phone calls and email requests, support employees, and log data into a database.

You should be capable of delivering high levels of service, remain professional, and ensure Mitie’s policies, processes and procedures are followed. As a Helpdesk Operative you will manage the flow of requests received, ensuring a continuous and efficient service.

• Manage the flow of requests received, ensuring continuous and efficient service.
• Act as first line of contact, answering all calls and emails efficiently.
• Maintain prompt input and output of all associated help desk data.
• Live monitor performance against SLAs.
• Work under pressure to meet challenging deadlines while effectively managing workloads.
• Follow Mitie policies, processes and procedures.

• Customer service experience.
• Strong literacy, numeracy and proficiency in Microsoft Office.
• Excellent written and verbal communication and negotiation skills.
• Good planning and organisational skills and ability to maintain confidentiality.
• Professional demeanor and ability to remain calm under pressure.

Virtual GP, Salary Finance, flexible lifestyle benefits platform (Choices), up to five extra days holiday each year, critical illness insurance, dental, technology, high street discounts, cycle-to-work scheme, life cover up to four times salary, pension contributions, save-as-you‑earn scheme, Mitie Matching Share Plan.

Mitie Stars recognition programme with cash prizes and a chance to win £10,000.

Dedicated training and development avenues with a wide selection of learning resources.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition and need reasonable adjustments, please let us know by emailing at .

Since 1987, Mitie’s 76,000 employees have maintained companies globally. Our clients include household names in banking, critical government sites, hospitals and schools.