Customer Service Coordinator; Life Science

Location:

Birmingham (Office based)

Salary: £25,000 per annum (with review after probation)

Opportunities for progression into sales | Supportive training environment | Long-established company

Are you a science graduate looking to kick-start your career in a company where your contribution really matters. We are looking for a Customer Service Officer to join a well-established, science-led organisation passionate about providing exceptional service to their clients across the lab supplies and life sciences sector.

You'll be working alongside a collaborative, down to earth team who care about what they do, in a varied role where no two days are quite the same. There's a strong progression path into technical sales for those who are commercially minded, but just as much support for someone who wants to stay in a customer service or operations route too.

• Processing and analysing sales orders
• Preparing accurate customer quotations and managing price lists
• Providing exceptional support to internal teams and field sales (e.g. managing follow-ups, sample requests, appointments)
• Investigating and resolving customer queries (including technical issues)
• Taking ownership of customer complaints and ensuring successful resolutions
• Supporting continuous improvement by suggesting new ideas and efficiencies
• Raising purchase orders and coordinating delivery expectations
• Supporting office support and finance tasks (invoicing, remittance advice, credit control)

• A Life Science degree
• Strong communication skills written and verbal
• Confident IT skills, especially MS Excel
• A proactive, helpful attitude and a genuine interest in customer service
• Able to work independently and as part of a collaborative team
• A positive, curious mindset and a willingness to get stuck in!

• Starting salary of £25,000, reviewed after probation
• Clear development pathway - with potential to move into sales if that's your interest
• Full support and training from a friendly, knowledgeable team
• Modern, well-equipped office with parking, a kitchen and on-site gym
• 25 days holiday + bank holidays + Christmas shutdown
• Pension scheme
• A business that values its people and gives you room to grow

If you're keen to build your career in a meaningful, science-led environment and want to join a company where you'll be supported from day one, we'd love to hear from you.