Customer Service Coordinator; Life Science

Location :
Birmingham (Office based)

Salary : £25,000 per annum (with review after probation)

Opportunities for progression into sales | Supportive training environment | Long-established company

Are you a science graduate looking to kick-start your career in a company where your contribution really matters. We are looking for a Customer Service Officers to join a well-established, science-led organisation passionate about providing exceptional service to their clients across the lab supplies and life sciences sector.

You’ll be working alongside a collaborative, down to earth team who care about what they do, in a varied role where no two days are quite the same. There’s a strong progression path into technical sales for those who are commercially minded, but just as much support for someone who wants to stay in a customer service or operations route too.

What you’ll be doing :

• Processing and analysing sales orders
• Preparing accurate customer quotations and managing price lists
• Providing exceptional support to internal teams and field sales (e.g. managing follow-ups, sample requests, appointments)
• Investigating and resolving customer queries (including technical issues)
• Taking ownership of customer complaints and ensuring successful resolutions
• Supporting continuous improvement by suggesting new ideas and efficiencies

Raising purchase orders and...