Customer Support Banking

Position: Customer Support Everyday Banking

End Date

Friday 30 January 2026

Salary Range

£25,000 - £25,000

We support flexible working –  for more information on flexible working options Flexible Working Options

Hybrid Working

Job Description Summary

Join our fantastic Customer Service team…

Job Description Customer Support Everyday Banking

Location:

Birmingham Colmore Row WORKING PATTERN

Full-time

START DATE

Monday 02/03/2026 & Tuesday 10/03/2026

Salary: £25,000

Increasing to £25,750 after 6 months in role

We operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities, giving you the opportunity to earn £30,750 for our highest skill level

Shift Pattern 5 Day week

• Start times between 8am and 10am and end times between 4pm and 6pm
• Maximum of 5 out 7 days ( over a Mon-Sun weekly period)
• Weekend working is Maximum 37.5% (3weekend days over 4-week period)

Do your best work. Live your best life – and help others do the same.

Life moves fast, and our customer support roles do too. That's why we offer flexible working patterns crafted to help you balance your career with what matters most.

As a Customer Support Advisor, you'll be the friendly voice our customers rely on. Helping supporting customers navigate our banking app and help with complex needs you'll make banking easier. Support from a great team and access to the tools and training required for success are available.

Grow Your Career with Our Skill Progression Framework

Ready to take your career to new heights? From day one, you'll get a comprehensive six-week on-site training programme, plus ongoing support in growing your career.

Our Skill Progression Framework is designed to help colleagues advance by mastering new skills and dealing with different types of customer queries. Whether you're starting out or looking to enhance your expertise, our structured pathway offers clear steps for growth.

Begin with a solid foundation in Everyday Banking and work your way up to dealing with more complex customer needs. As you develop your skills, you will have the opportunity to progress your career and reward.

What we need from you

• A passion for helping people – You'll listen, understand, and find solutions.
• A strong emphasis on great service – You'll always strive to provide outstanding support to customers.
• A willingness to learn – No banking experience? No problem as full training will be provided over a six-week period.

We put you first, so you can put our customers first.

Benefits

• Hybrid role with homeworking from completion of training and vital checks
• A generous pension contribution of up to 15%
• Annual performance-related bonus
• Private medical benefit with BUPA
• Share schemes
• Discounted shopping and lifestyle benefits
• 22 days' holiday (increases over time) plus bank holidays
• Wellbeing initiatives and generous parental leave policies
• Salaries are reviewed annually on 1 April as part of our annual pay review

Our newly upgraded Colmore Row site facilities.

• Working cafe with roof terrace
• Fitness Space
• Active travel facilities & changing rooms
• Games area
• Equipped kitchenettes with fridge, microwaves, hot/cold taps
• Contemplation rooms
• Wellness rooms
• Good travel networks
• Rest areas
• Great collaboration spaces
• Events space

Be part of something bigger.

At Lloyds Banking Group, we’re building a diverse, inclusive, and forward-thinking organisation where you can be yourself.

We have a range of colleague networks free to all colleagues, each of them offers opportunities and events, including mentoring, career development, networking, access to role models. Joining a network can also help increase understanding of the personal challenges facing some colleagues and how best we can all support each other.

We want our people to feel that they belong and can be their best, regardless of background, identity, or culture, and we were one of the first major organisations to set goals on diversity in senior roles, build a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. In case you require any reasonable adjustments, kindly let us know, and we can work together to…