Temporary Customer Service Representative

Temporary Customer Service Representative – Birmingham

New Media Concept SP. z o.o. is hiring for a temporary Customer Service Representative in Birmingham. This role supports day‑to‑day processing of visa applications and renewals, serving as the first point of contact for applicants.

As a Customer Service Representative, you will greet and assist customers throughout the application process, support applicants in completing forms, collect biometric data and required documentation, follow structured administrative procedures, use a computer‑based system to guide workflow, and handle customer queries and complaints with diplomacy and confidence.

• Valid DBS certificate (required).
• Proven experience in a customer‑facing role.
• Ability to stay calm and professional under pressure.
• Can‑do attitude and willingness to go the extra mile.
• Experience working in a fast‑paced, collaborative environment.
• Strong communication skills and a patient, supportive approach.

Location: Birmingham (office‑based)

Pay: £13.50 per hour + holiday pay accrual

Duration: 3 months, full‑time (37.5 hours per week, rota basis)

Hours: Monday‑Friday: 8 am–4 pm and/or 10 am–6 pm;
Saturday: 9 am–5 pm

Start: Immediate availability essential

Interests? Please get in touch as soon as possible for more information. You’ll be joining a supportive, hardworking, and friendly team.