Senior Relationship Director | S4 | CCB

Senior Relationship Director | S4 | CCB | Birmingham Country:
United Kingdom IT STARTS HERE

Santander () is evolving from a global, high-impact brand into a technology‑driven organisation
, and our people are at the heart of this journey.
Together
, we are driving a customer‑centric transformation that values bold thinking, innovation
, and the courage to challenge what’s possible.

This is more than a strategic shift.
It’s a chance for driven professionals to grow, learn, and make a real difference
.

Our mission is to contribute to help more people and businesses prosper
. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.

Corporate Clients is looking for a Relationship Director based out of Birmingham
.

You will be managing a portfolio of large corporate clients, meeting financial expectations and ensuring clients receive a great experience, including timely intervention when required. You will also be responsible and accountable for driving primacy, growing the portfolio and meeting all governance requirements such as credit stewardship and financial crime.

• Driving a proactive and collaborative environment across CCB.

• Providing your clients with an experience that is second to none.

• Creating and delivering a growth strategy including relationships with clients, prospects, and professionals.

  • Deliver against agreed OKRs and KPIs. This will include NPS through internal and external sources.

  • Driving high levels of client insight and creating advocates of the Corporate Bank through your portfolio and wider network.

  • Coach Relationship Manager(s) to improve their skills and knowledge.

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proven experience managing corporate or commercial banking relationships, with a strong track record of client acquisition, development, and retention. — (Required)

• Providing first‑class service and strong relationship management, including excellent communication and interpersonal skills to build trust and long‑term client partnerships. — (Required)

• Demonstrated ability to structure, negotiate, and execute complex lending or funding solutions, including experience preparing and presenting credit proposals. — (Required)

• In‑depth understanding of corporate banking products, credit risk management, and financial analysis, ideally gained within a major UK or international bank. — (Required)

• Bringing an optimistic mindset and an ability to inspire others, positively embracing challenges and promoting Santander’s values and behaviours. — (Required)

• Experience leading, mentoring, or coaching Relationship Managers or similar professionals, fostering performance, collaboration, and knowledge sharing. — (Preferred)

• Degree‑level education (or equivalent experience) in a relevant field such as Business, Finance, Economics, or Accounting. — (Preferred)

• Relevant professional banking or finance qualification, such as the Chartered Banker Diploma, ACIB, CFA, or ACCA (or working towards). — (Preferred)

• Advanced credit and risk analysis training or certification demonstrating sound commercial lending and portfolio management skills. — (Preferred)

• Advanced credit and financial analysis — ability to assess risk, structure complex lending solutions, and prepare high‑quality credit submissions. (Required)

• Strong commercial acumen — deep understanding of corporate…