Receptionist, Healthcare

To work front desk weekends to ensure patient check in is done smoothly, using current policies and protocols.

Your role would also be to engage with patients in our call centre over the phone and face to face, take down their medical issues, to report to the duty doctor for triage prior to booking appointments. You will signpost to local services, support the vulnerable and work with an incredible team very closely clinical and non clinical.

Work in a busy call centre within the practice taking calls from patients.

To be front of house on Saturdays to ensure the smooth running of patient check and queries.

Work closely with GP's, Physician assosiates, nurses, mental health workers and musculoskeletal practioners.

Be empathetic, understanding, reliable, willing.

Work with the reception team to support one another.

At Hall Green Health we aim to ensure our patients are at the heart of everything we do.

We have a reception team with around 28 current staff members, who are highly valued by our partners and staff members, we are the first point of call for our patients.

We support our staff with positivity, fun times/events, one to ones every month and appraisals yearly to promote supporting aims or goals you may have.

Hall Green Health has several departments, reception, secretaries, private work, Planned care team and Prescriptions team, our phone lines ensure that our patients get the right help that they require without without long hold times on the phones.

We are quite advanced in our techniques and procedures, training given and updated throughout the year.

HALL GREEN HEALTH

JOB DESCRIPTION

JOB TITLE:

Call Centre Agent/Receptionist

RESPONSIBLE TO:
Reception Managers

ACCOUNTABLE TO:
The GP Partners

Job Summary

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Your main responsibilities include:

Answering telephone calls and dealing with face-to-face enquiries.

Politely greeting patients and visitors to the surgery.

Scheduling appointments for patients.

Checking patients in.

Dealing with all requests in an efficient and courteous manner.

Screening enquiries for the doctors and medical staff.

Explaining the practice procedures to new patients.

Accurately collecting information and personal details about patients.

Updating the surgeries computer system with appointments and personal details.

Completing website requests.

Triage appointments through the same day team

Receiving urine and blood samples and sending them off to hospital laboratories.

Contacting patients to pass on test results /messages to patients as instructed by medical professionals.

Maintaining a clean reception and waiting area to show a professional image.

Writing letters and correspondence on behalf of the surgery and medical staff.

Covering colleagues during times of annual leave

Other Tasks:

Ensure building security have thorough knowledge of doors/windows/alarm.

Provision of refreshments for staff and visitors as required; washing up and keeping the kitchen area clean and tidy.

Keeping the reception area and waiting area, notice boards and leaflet dispensers tidy and free from obstructions and clutter

Any other tasks allocated by managers

Team Working:

Understand own role and scope in the organization.

Work as an effective and responsible team member, supporting others.

Accept delegation from other managers, prioritise own workload and ensure effective time-management strategies are embedded in own practice.

Participate in team activities that create opportunities to improve patient care.

Communication:

Communicate effectively with other members of the Primary Health Care Team.

Demonstrate sensitive communication styles to ensure patients are fully informed and consent to treatment.

Provide and receive sensitive information.

To understand and follow the requirements of confidentiality (including Data Protection Act and practice policy) and to refer on any queries as…