Infrastructure Services Senior Analyst

Prospective officers and staff must be held to a higher standard of behaviour and accountability than members of the public, and therefore their right to privacy can be fettered in certain circumstances. This is to ensure that members of the police are fully aware and accountable for the unique powers entrusted to them and the standards of professional behaviour they swear to uphold.

The IT & Digital department is responsible for the force's adoption and use of information and digital technology.

The department consists of three core functions as follows:

• Architecture Management (responsible for identifying and selecting the right technologies for the force)
• Delivery Management (responsible for delivering and implementing the right technologies for the force)
• Service Management (responsible for managing and maintaining all live, operational technology for the force)

The Service Management function within IT & Digital is responsible for the effective operation, support and maintenance of existing, operational technology systems, including but not limited to all Force applications, technology infrastructure (e.g. servers, databases, networks) and end‑user devices (e.g. desktop PCs, smartphones, tablets, Airwave terminals). This function manages, and has responsibility for, the security, capability, availability, and performance of all operational technology in the 'live' environment whether it is delivered via internal resources or by external suppliers.

This function is also responsible for ensuring existing technology remains fit‑for‑purpose and reflects continuously evolving requirements from the force.

The Infrastructure Services team within Service Management is responsible for managing the force's Server, Storage and Software infrastructure within the live operational environment. This infrastructure includes:

• The force Data Centres
• Hardware
  • Server Technology
  • Storage Technology (e.g. SAN, NAS, DAS)
  • Backup Media (e.g. Tape, Disk, Cloud)
• Software
  • Active Directory
  • Corporate Backup Software (Vertias)
  • Application Delivery Software
  • Anti‑virus software
  • PKI Infrastructure

all of which are required to deliver and support properly engineered IT services and products essential to meeting the needs of the force.

The Infrastructure Services Senior Analyst will be responsible for providing specialist technical skills and knowledge to ensure the Infrastructure Services Team is able to carry out its specific responsibilities and deliver ongoing demonstrable value to the organisation.

The post holder will report directly into the Infrastructure Services Team Manager.

The Infrastructure Services Senior Analyst will have responsibility for the security, capability, availability, and performance of the following key areas:

• The Force's Database Infrastructure – including proactive monitoring, patching, lifecycle management.
• Assist in the strategic database architecture across platforms and environments.
• Lead database initiatives.
• Defines best practices and governance for data modelling, security, DR, and compliance.
• Adheres to and helps refine standards in security, backup, and performance tuning.
• Acts as final escalation point for complex performance, availability, and integrity issues.
• Plans and monitors capacity and maintenance at the application or departmental level.
• Engages in knowledge sharing internally, including documentation and technical briefings.

Engages with senior leadership (e.g., Senior Leadership Team, Enterprise Architects) to influence platform strategy and budgeting. The post holder is responsible to the Infrastructure Services Team Manager but will be expected to work without direct supervision and will be required to make decisions using their own initiative and experience.

• Provide specialist technical skills and knowledge that facilitate the security, integrity, availability and performance of the Force's Database Infrastructure.
• Analyses and recommends best practice steps to prevent potential database issues, such as performance degradation or potential loss of service and well as recommend actions to fix issues when database problems do occur (outages or potential errors).
• Provides input…