Digital Learning and Innovation Partner

Direct message the job poster from First Port (UK)

Role: Digital Learning and Innovation Partner

Location: Birmingham or Luton

Salary: Competitive Salary & Benefits Package

Contract: Permanent

Hours: Monday to Friday – 9am to 5pm (35 hours per week)

First Port is on an ambitious journey to redefine excellence in UK residential property management. We are committed to elevating and resetting industry standards to be the most trusted and professional residential property management company.

• Impactful Work: You will directly support First Port’s mission to elevate industry standards and provide an exceptional service to our customers.
• Professional Growth: With access to accredited training and development programmes, you will be empowered to reach your potential.
• Supportive Environment: We foster a culture where collaboration and innovation thrive, ensuring you feel valued and supported every step of the way.
• A Future of Opportunity: Be part of a forward‑thinking organisation that is shaping the future of residential property management in the UK.

• Collaborative: We work together, combining expertise to deliver outstanding outcomes for our customers.
• Consistent: We deliver dependable results, building trust with customers and colleagues.
• Simple: We simplify the complex, ensuring our financial processes are straightforward and understood.
• Clear: We communicate with clarity, making information accessible and transparent to all stakeholders.

As a Digital Learning Design & Innovation Partner, you will play a critical role in shaping and delivering the digital learning strategy to enhance capability, performance, and engagement across the business. This role combines expertise in digital learning with a focus on automation, AI, and immersive technologies (such as VR) to create scalable, engaging, and impactful learning experiences.

The role reports to the Head of Learning & Development and works collaboratively with the L&D team, the wider HR team, and stakeholders across the business to identify opportunities for technology‑enabled learning and process improvements.

• Design and develop engaging digital learning assets using authoring tools (e.g., Articulate Rise/Storyline, Adobe Captivate).
• Explore and implement digital solutions leveraging AI, VR, and AR to create impactful learning content that drives employee capability at all levels.
• Convert face‑to‑face content into effective online or blended solutions where required.
• Ensure all digital content meets accessibility and usability standards.
• Identify opportunities to automate learning processes to improve efficiency and scalability.

• Operational management of the Learning Management System (LMS).
• Liaise with internal teams and suppliers to manage upgrades, integrations, and automation of administrative workflows.
• Monitor usage, troubleshoot issues, and continuously improve learner experience.

• Lead or support digital learning projects from scoping through to launch, working with subject matter experts and stakeholders.
• Manage timelines, resources, and reporting for assigned projects.
• Pilot and scale emerging technologies and AI‑enabled solutions to enhance learning delivery.

• Use reporting tools to demonstrate completion, attendance, and engagement with learning.
• Monitor engagement and effectiveness through learning analytics and reporting tools.
• Provide actionable insights to improve learning impact, efficiency, and learner experience.

• Collaborate with the L&D team, wider HR team, and key stakeholders to ensure learning solutions are aligned to business needs and challenges.
• Act as a champion for digital innovation, translating emerging technology opportunities into practical solutions.

• Proven experience in designing and delivering digital learning solutions, including eLearning, blended, and immersive experiences (VR/AR).
• Advanced knowledge of authoring tools (e.g., Articulate Rise/Storyline, Adobe Captivate, Canva, Vyond).
• Proficiency in managing LMS platforms, including operational management,…