Chief Technology Officer

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This is a rare and exciting opportunity to join Intercity in a newly created, strategically significant position. As Chief Technology Officer, you will have the freedom to make a meaningful mark on the business and shape the next chapter of Intercity’s evolution. This is a genuine greenfield opportunity to grow and hone your leadership skills, leading a large and expanding technology organisation, influencing long‑term strategy, and directly impacting both our people and our customers.

The CTO does not simply maintain what exists; they build, shape and elevate it, supported by a collaborative and ambitious leadership team.

As CTO, you will define and execute the technology vision and strategy, ensuring alignment with business objectives and market trends. Your role will combine internal leadership, optimising systems, tools and IT infrastructure with external influence, acting as a trusted advisor to customers and a thought leader in the industry.

• Set the Technology Vision & Strategy:
  Define and communicate a clear roadmap aligned with business goals and Microsoft‑first principles.
• Accelerate Managed Service Growth:
  Drive expansion of managed services offerings with scalability and innovation.
• Operate at C‑Suite Level: Collaborate with board members and senior executives internally and represent Intercity externally with customers and partners.
• Own Internal IT & Systems:
  Oversee enterprise systems and platforms (e.g. Microsoft Dynamics).
• Influence Customer Propositions:
  Shape go‑to‑market offerings and customer solutions.
• Industry Thought Leadership:
  Represent Intercity at events, forums and customer engagements.
• Governance & Compliance:
  Ensure security, compliance and regulatory standards.
• Innovation & Emerging Trends:
  Stay ahead of AI and advanced technologies to maintain competitive advantage.
• Team Leadership & Development:
  Build and mentor a high‑performing technology team.
• Vendor & Partner Management:
  Strengthen strategic partnerships, particularly with Microsoft.

We’re looking for a commercially minded, customer‑facing strategic technology leader with deep MSP and Microsoft expertise. You’ll be able to translate complex technology into simple, compelling business value and operate confidently at C‑suite level.

• Proven ability to design and implement technology strategies aligned to business goals.
• Expertise across cloud architecture, Microsoft ecosystem, cybersecurity, networks, SOC, scalable platforms, automation and AI adoption.
• Strong track record in MSP/MSSP environments and Microsoft partnerships (Azure, M365, Defender, Sentinel, AI/Copilot).
• Experience building and inspiring high‑performing technical teams.
• Skilled in budget management, investment planning and commercial evaluation.
• Exceptional communication skills, able to make the complex simple and influence at all levels.

• Pragmatic, balanced and evidence‑led – makes informed, data‑driven decisions and considers multiple perspectives.
• Decisive and courageous – acts with conviction and speed, even with imperfect information.
• Dependable and trustworthy – integrity‑driven and reliable in judgement and delivery.
• Empathetic and emotionally intelligent – builds strong relationships and creates psychological safety for teams.
• Innovative and curious – open‑minded, inquisitive and constantly learning.
• Resilient and calm under pressure – maintains clarity during complex situations or crises.
• Customer‑obsessed – prioritises practical outcomes and solutions that solve real business problems.
• Entrepreneurial and growth‑oriented – seeks opportunities for technology to drive revenue and market advantage.

• A strategic leadership role with freedom to shape the future.
• Opportunity to lead a large and growing technology organisation.
• Work with a collaborative, ambitious leadership team.
• Competitive salary and benefits package.

• 38 days holiday (inclusive of bank holidays)
• Holiday buy scheme
• Private healthcare and private GP service
• Bonus scheme
• Death in service cover
• Employee…