Field Service Technician​/Engineer

Field Service Technician / Engineer - Birmingham

4 months ago Be among the first 25 applicants

This range is provided by nGeneration Limited. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

£28,678 per annum (Including On-Call Supplement)

Job type: Full‑time, Permanent

Working hours: 13 hour shifts, 3 days on/3 days off rota (inclusive of weekends and bank holidays)

Driver’s licence: Clean Full UK Manual Driver’s Licence is required.

Home location required:
Birmingham & surrounding area.

In this role, you will visit customer sites daily to install, refurbish and maintain various technical equipment (EPoS, chip & pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi‑Fi, and other IT equipment).

Identify and fix hardware and configuration issues, as well as repair hardware devices. Excellent client interaction skills are essential.

• Conduct daily visits to client locations to break‑fix, install, refurbish and maintain EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi‑Fi and other relevant IT equipment.
• Travel to client sites to provide on‑site equipment swap‑out services, minimising downtime during the replacement process.
• Perform Wi‑Fi device setup and identify faults with data network cables on‑site.
• Investigate and resolve technical, hardware or software issues during site visits; when a solution is not immediately attainable, promptly escalates to the appropriate team.
• Document troubleshooting steps and actions and have the client sign off on the task completed at the site.
• Travel across the North West, Central, South East & South West regions; UK‑wide travel is expected and stays away from home may be required.

Company van and fuel card. Comprehensive benefits include:

• Training opportunities to enhance your skills and knowledge.
• 19.6 days annual leave (inclusive of bank holidays), additional days off on the 3 day on/3 day off rota.
• Company events, team parties and team‑building activities.
• Quarterly Employee and Manager of the Quarter awards, with monetary recognition for nominated employees.

Experience installing EPOS hardware and software in the retail or hospitality industry is ideal; candidates with experience in IT installations or similar environments will also be considered. Additional EPOS training will be provided.

• Willingness to travel to client sites daily.
• Technical mindset with a logical, methodical approach to troubleshooting and experience identifying faults in data network cables.
• Prior experience as an IT Network Engineer, Telecoms/Broadband Engineer – especially in retail or hospitality – is highly desirable.
• 1 year of IT support experience (preferred); 1 year of EPOS experience (preferred).
• UK Manual Driving Licence (required; international licences not accepted).
• Excellent written and verbal communication skills.

nGeneration has been supporting the retail and hospitality industry for over 24 years, providing field service maintenance to the biggest hospitality chains across the UK. Our central HQ facility in Tipton accommodates repairs, support, staging and warehousing. All behind‑the‑scenes staff are based there.