IT Support Technician

IT Support Technician

Full‑time, permanent, 36.5 hours per week at Summit Learning Trust, Birmingham, England, United Kingdom.

Salary:
Grade 3 (Points 9–22) – £27,254 to £33,699.

Required to start: ASAP.

Summit Learning Trust Mission Statement:
Success through Endeavour – Ambition through Challenge – Strength through Diversity.

We have an exciting opportunity for an enthusiastic IT professional to join the central trust team to provide support and technical advice for ICT curriculum related activities to all staff and students across the Summit Learning Trust.

As part of the Service Delivery team, you will play a vital role in managing and maintaining ICT equipment and applications across all Academies for all staff and students in the Trust as well as resolving support requests logged via the Helpdesk system. This is to ensure that customer satisfaction and continuous service delivery demands are met.

• Provide support and technical advice for ICT curriculum related activities to all staff and students across the Summit Learning Trust.
• Install new software and hardware and ensure latest software upgrades are implemented.
• Manage Apple, Android and Windows devices using mobile device management solutions such as Intune and Endpoint manager.
• Maintain cloud user identities in Azure / Entra .
• Provision devices with operating systems, software and configuration profiles via the cloud.
• Setup equipment such as PC, laptops, Tablets, mobile devices, data projectors, interactive smartboards, sound systems and other specialist equipment, ensuring that systems are ready for use and operating safely and correctly.

• Hold GCSE’s including Maths and English at level 4 or above or equivalent.
• Recognised and relevant IT qualifications.
• Knowledge of Core IT technologies.
• Experience of working in an IT environment.
• Experience of working with key software such as:
• Windows, Apple and mobile operating systems.
• M365 applications, Microsoft AD and group policy.
• Azure AD / Entra .
• Microsoft Intune / Endpoint Manager.
• Backup solutions.
• Anti‑virus software.
• Safeguarding applications.
• Help Desk System.
• Paper Cut / Follow‑me‑printing or similar systems.

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• A welcoming, supportive, and inclusive working environment.
• Commitment to your professional development with high quality CPD opportunities and career progression.
• Access to staff wellbeing initiatives and a wide range of employee benefits.
• The chance to make a meaningful impact on the lives of young people.

Wednesday 7th January 2026 erviews will be held shortly after.

We warmly welcome applications from candidates of all backgrounds and communities. Summit Learning Trust is proud to be an equal opportunities employer, committed to creating a workplace where everyone feels valued, respected and supported to thrive.

We are committed to safeguarding and promoting the welfare of children and young people and expect all colleagues to share this commitment. All appointments will be subject to an enhanced DBS check, including a Children’s Barred List check. Online searches will be conducted for shortlisted candidates. Our Child Protection and Safeguarding Policy is available to view here. If you require the application form in a different format, please contact hr.enquirie