Clinical Support Engineer

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We're looking for a Clinical Support Engineer who loves helping clinicians feel confident, supported, and fully equipped to deliver safe, effective remote care. In this role, you'll be the person who makes sure new clinicians can hit the ground running, this includes setting up their accounts, devices or virtual desktops, EMIS Web access, smart cards, video consultation tools, AI scribe tools, and everything they need for day‑one success.

You will combine solid technical know‑how with clear communication, patience, and the ability to translate clinical workflows into simple digital steps, while exploring and rolling out new Digital Health tools such as ambient AI scribes, video platforms, and patient self‑service tools.

• Lead end‑to‑end onboarding for clinicians across multiple professions.
• Set up accounts (AD/Entra , M365), EMIS Web access/roles, smart cards, video consultation tools, and supporting apps.
• Host friendly, practical onboarding sessions (1:1 or groups) covering device setup, VPN, EMIS basics, smart cards, MS Teams, Outlook and day‑one workflows.
• Maintain onboarding trackers and ensure clinicians reach “ready‑for‑clinic” status smoothly and on schedule.

• Provide calm, timely support during first clinics and go‑lives—fixing access issues, smartcard errors, EMIS login problems, AV setup, etc.
• Run readiness checks before clinics start (accounts, connectivity, HSCN, video/audio).
• Triage and resolve 1st/2nd line EMIS Web, Windows, and M365 issues.

• Create simple, clear guides, quick‑starts, videos, and FAQs.
• Maintain a searchable knowledge base and keep content updated.
• Collect feedback and improve materials to reduce recurring issues.

• Help assess and roll out new tech such as AI medical scribes, video platforms, digital front‑door tools, messaging/chatbots, and online forms.
• Support pilots, gather user feedback, and help shape practical workflows.
• Work with the Clinical Systems Manager on safe, user‑friendly integration of new tools into EMIS and day‑to‑day clinical practice.

• Run basic EMIS Web searches/reports to support operations and adoption tracking.
• Keep clinicians updated about changes, maintenance, and new features.
• Convert common fixes into knowledge base articles and contribute to process improvements.

• Hands‑on experience onboarding clinicians and supporting remote consultations in UK healthcare.
• Practical EMIS Web support skills and understanding of remote clinical workflows.
• Strong grasp of NHS Smart cards, Spine, HSCN, and RA processes.
• Confident with Microsoft 365 (Teams, Outlook, One Drive, SharePoint) and Windows troubleshooting.
• Experience with VDI/AVD or secure remote access environments.
• Basic AD/Entra  M365 admin skills (user provisioning, licences, permissions).
• Excellent communication, empathy, and problem‑solving.
• Ability to create clear training content and documentation.
• Curiosity about Digital Health and confidence evaluating new tools.

• Experience running structured onboarding programmes and trackers.
• Familiarity with AI documentation tools, video consultation platforms, and digital booking/messaging tools.
• Understanding of IG/clinical safety frameworks (e.g., DCB
  0129/0160, DSPT, UK GDPR).
• EMIS configuration experience (templates, searches, reports).
• Awareness of HL7/FHIR concepts.

We understand that not all candidates will meet every requirement listed above. As a general guideline, if you meet at least 70% of the criteria, we encourage you to apply and include a brief cover letter outlining your relevant experience. Unfortunately, we are not able to offer sponsorship at this time.

Not Applicable

Full‑time

Research, Analyst, and Information Technology

Hospitals and Health Care