Technical Service Manager

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Direct message the job poster from Changan UK R&D Centre Limited

Changan Automobile, one of the world’s leading automotive manufacturers from China, brings a rich heritage and global reach to the UK market. With a presence in Europe & UK since the early 2000s through design and R&D centres, Changan has now established its UK National Sales Company, marking a new commitment to the region. Operations across multiple European markets will begin in 2025, introducing Changan's vehicle line up that blends European design excellence with advanced Chinese technology.

Driven by innovation and quality, Changan is excited to deliver intelligent, stylish, and sustainable mobility solutions tailored for Europe & UK.

Overview of Role

We are seeking an experienced Technical Service Manager to support the setup of technical excellence in the UK. Extensive knowledge required on Training, Warranty and Technical fields in OEM and market based automotive fields. Strong problem solving aptitude ability to be resourceful, methodical and consistent in approach, following correct process and working within recognised authority and appropriate escalation levels to achieve objectives.

Reporting to the After Sales Director, the role requires a hands‑on approach as we scale the business from the ground up. As the Technical Service Manager, you’ll have the unique opportunity to use your technical expertise and skills to shape the Changan business in the UK.

Ensuring high levels of performance in the interest of customer satisfaction. This will be aligned with and supported by the teams in UK and China and delivered to the same outstanding levels as the Changan product.

The role will be based at our NSC in Birmingham.

• A recognised qualification or relevant experience within the automotive environment
• At least 10 years technical/warranty/training knowledge, 3 years should be in managerial role and minimum 2 years Warranty claim analysis experience
• Financial experience is essential
• Ability to lead, motivate and coach teams and support the wider leadership group in other cost management activities
• Candidates must be self motivating, demonstrate initiative and enthusiasm and understand warranty standards
• Systems experience of Excel, Microsoft Office, SAP
• Good business acumen
• High accuracy / numeracy skills
• Excellent analytical and problem solving ability
• Ability to build and maintain effective relationships
• Agility and flexibility
• Commitment to getting the job done by fixed deadlines
• Possess passion for technology and digitilisation in the automotive industry

• Working with the Changan Headquarters and IT function, support and drive the development of the systems required to manage warranty and service claims
• Develop the UK Warranty Policy & Procedures manual
• Plan and execute regular, comprehensive dealer warranty, service plan, and courtesy vehicle audits
• Develop annual warranty and maintenance plan budget
• Monitor the effectiveness of warranty and maintenance plan programs
• Conduct comprehensive studies to monitor competitiveness of brand specific maintenance plan
• Develop and implement strategies that ensure competitive cost of ownership and SMR for fleet and retail customers
• Report dealer and company performance vs objectives
• Identify risk of warranty process
• Issue monthly warranty report and plan expenditure
• Monitor and update policies and procedures in line with Changan guidelines

• The setup of the Changan technical support hub and body shop programmes
• Working with the Changan Headquarters and IT function, support and drive the development of the systems required to manage technical support and product information
• Deployment programmes for technical inductions & training of dealer technical staff to improve overall diagnostic skill and repair capabilities
• Development of eLearning online content, FAQ, Q&A and regular dealer update content to drive communication consistency
• Host technical conferences with technicians, accident repair centre staff, RSA and customer call centre teams to ensure quarterly updates are provided to…