Technical Application Support Specialist; TASS

End Date Thursday 01 January 2026

Salary Range £67,023 - £74,470

We support flexible working –  for more information on flexible working options

Flexible Working Options Hybrid Working, Job Share

Lloyds Banking Group is the UK’s biggest Retail, Digital and Mobile bank with over 30 million customers and a big responsibility to help Britain Prosper. We’re in the middle of a £3bn investment into our People, Platforms and Data as part of our strategy to build the Bank of the Future and grow sustainably.

This is a time of growth for the Segments and Propositions platform. We’re passionate about building a diverse, collaborative, empowered and skilled team of engineers. We're on the journey to simplify and modernise our tech stack and innovate using new technologies. We're keen to move towards our target state with a cloud first (private and public) approach in our hosting strategy and to transform our systems from monolith to microservices whilst decommissioning our legacy estate.

Team is looking for an experienced and passionate Technical Application Support Specialist (TASS) with strong hands‑on development experience. As a TASS you’ll be an active and leading member of a team of engineers – working to run and maintain a set of products and services on a combination of Private Cloud (Kendryl) and Public Cloud (GCP).

• Reliability & Performance Management:
  Design, implement and own the SLOs for critical platform services. Monitor system health, manage error budgets, and drive improvements in Mean Time to Failure (MTTF) and Mean Time to Recovery (MTTR).
• Incident & Problem Management:
  Lead incident response and post-mortem analysis. Ensure root cause identification and long‑term remediation strategies are implemented.
• Platform Advocacy &
  
  Collaboration:
  
  Champion SRE principles across Segments & Propositions Lab. Collaborate with Lab Product Owners, Engineering Leads, and application teams to embed reliability into design and delivery.
• Technical Leadership:
  Provide technical oversight across cloud infrastructure, CI/CD pipelines, observability tooling, and automation frameworks. Guide engineers in adopting scalable and resilient solutions.
• Continuous Improvement:
  Identify and implement improvements in deployment, monitoring, and alerting processes. Drive automation to reduce toil and improve operational efficiency.
• Governance & Compliance:
  Ensure platform services adhere to internal risk, security, and compliance standards. Support audit and regulatory reporting requirements.

• Strong understanding of coding language IRIS/MUMPS
• Proficient in .NET, SQL & React
• Strong understanding of SRE & Dev Ops, including experience of Infrastructure as Code and CI/CD pipelines using tools such as Azure Dev Ops, Terraform, or Jenkins.
• Any Programming language experience
• SRE mentality (SLI, SLO & SLA) using Observability, Logging, Monitoring & Alerting (Dynatrace)
• Proficient in Dynatrace, Splunk, SRE GCP & Cloud Observability
• Ideally coming from a software engineering or scripting skill background and have moved into SRE/Dev Ops while gaining a wider understanding of application ecosystems.
• Knowledge of GCP and Azure cloud platforms.
• Experience in identifying toil and design automated solutions to remove it.
• Leading a team, mentoring, coaching, and developing peers across the teams in the lab, while the other major part of the role will be acting as a completely hands‑on Dev Ops/SRE to lead by example.
• Maintain, support & improve our cloud infrastructure in a specific technical area
• Investigate, fix and remove service issues with an engineering mindset. Identify ways in which to improve observability continuously.
• Lead incident post‑mortems
• Support building a strong team by mentoring early career engineers to advance technical skills

• Can independently design, implement, manage and optimise cloud orchestrations and are proficient in using orchestrations tools such as Jenkins, Git Hub, and Harness.
• Experience of developing for, or administrating Kubernetes clusters in a production environment.
• A strong understanding of Cloud security and networking.
• Technica…