Trainer - Customer Onsite Accounts

Trainer – Customer Onsite Accounts (Hayley Dexis)

Location: Romsley, United Kingdom

Hayley Dexis is the largest independent distributor of engineering products and consumables (hydraulics, bearings, fasteners, fluid power, PPE, tools, lubricants, etc.) in the UK. We provide cutting‑edge solutions across a wide range of industries and pride ourselves on excellent customer service. We are an equal‑opportunity employer with over 1,300 employees.

About the Onsite Trainer Role

This brand‑new role delivers on‑site training across our UK sites, both face‑to‑face and virtually. A typical training cycle lasts six months and covers site induction, systems training, product training and a range of specialist topics.

• Deliver training sessions (face‑to‑face and virtual) on product and systems knowledge.
• Design training content and session plans.
• Deliver customer service, stakeholder engagement, stock and inventory management, continuous improvement, procurement, MRO and KPI‑tracking training.
• Co‑ordinate with experts across the business to deliver these topic areas.

About You

You are passionate about delivering training excellence, with a positive attitude and high energy. You should have good product knowledge of engineering consumables and ERP systems (although this can be taught) and be highly adaptable, engaging audiences and communicating the benefits to the customer. Technology savvy and comfortable troubleshooting tech during sessions are essential.

What we’re looking for in our Onsite Trainer

• Good level of product knowledge (desirable).
• Experience in content creation and session design.
• Facilitation skills – able to guide and steer discussions.
• Excellent communication skills – confident communicator who can build rapport with delegates.
• Technology proficiency – comfortable using internal systems (e.g., SXE, VIPO, Smart Time) and all MS Office packages; able to troubleshoot basic tech issues.

Working Hours & Arrangements

40 hours per week, Monday to Friday. Requires national travel with overnight stays. When not travelling, the role will be based at Halesowen HQ.

What you’ll get in return

• Attractive salary commensurate with experience.
• 23 days annual leave (plus public/bank holidays) with increase for longer service.
• Training through our Hayley Academy.
• Company pension (if eligible).
• Life assurance cover (x2 salary).
• Invitation to healthcare schemes.
• Wellness programmes.
• Uniform and PPE provided.
• Excellent career prospects and opportunities.
• Performance‑based discretionary bonus.

The Recruitment Process

• Initial screening – ongoing throughout the advertising window.
• Teams/Video interview.
• Face‑to‑face final stage interview.
• Candidate may be given a presentation task.

Hayley Dexis is an equal‑opportunity employer. All qualified applicants will receive consideration irrespective of race, colour, religion, sex, national origin, disability or any other protected characteristic.

Customer Account Manager – Collins Aerospace (RTX)

Collins Aerospace is a leader in advanced aerospace and defence solutions. Based at our Marston Green MRO facility, we seek a customer‑first problem solver to manage key customer relationships.

What We Do

Act as the voice of the customer, maintaining contractual obligations and seeking real‑time problem resolution across our after‑market services.

What You Will Do

• Manage a portfolio of key customers, serving as the single point of contact.
• Define and implement a communication plan with status reports and proactive customer visit schedules.
• Act as point of escalation for customer complaint resolution.
• Support customer satisfaction surveys and analyze market feedback.
• Implement and manage improvement plans, reporting via standard tools.
• Collaborate on discount requests and sales reduction approvals.
• Manage on‑time delivery and provide monthly reports to senior leadership.

Expectations of the Role

• Monday‑Friday 07:00‑15:00 onsite.
• Worldwide customer visits.
• Proficiency in a second language (advantageous).

Qualifications We Prefer

• Prior customer‑interfacing experience.
• Strong interpersonal skills and ability to build robust customer relationships.
• Proficient in MS Office.
• Excellent communication skills.
• Creative thinking.
• Ownership and…