CRM and Power Platform Support Engineer

Join to apply for the CRM and Power Platform Support Engineer role at LRQA.

Job : 43183
Location
:
Birmingham – 1 Trinity Park – Bi
Position Category
:
Information Technology
Position Type
:
Employee Regular

• Platform Maintenance – ensure the configuration, optimisation, and administration of the platforms are kept up to date with the latest service packs, tested and signed off, exploiting enhancements where possible and ensuring they are safe and secure.
• Development – scope requirements, implement and enforce best practices aligned with the Agile framework to create new service areas, and configure workflows and automation rules for process efficiencies.
• Incident and Problem Management – implement and monitor robust incident and problem management practices, ensuring our teams have an effective response to cyber security issues and minimise service disruptions.
• Monitoring – apply monitoring to detect issues proactively before the user is aware of any impact.
• Change Management – coordinate change management processes to manage risks associated with updates and modifications, enhancing the security posture and compliance.
• Process Improvement – identify opportunities for process enhancement within the platform, applying best practices to boost operational efficiency, service quality, and end‑user satisfaction, and conduct regular assessments for optimisation.
• Integrations – implement and configure integrations with other business tools using APIs/Webhooks/Plugins.
• Collaboration – work with cross‑functional teams including security operations and other business units to facilitate effective communication and align IT service delivery with strategic goals.
• Documentation and Reporting – create and maintain detailed documentation for all processes, produce regular performance and compliance reports, develop the ITSM Knowledge Base, and develop custom reports and dashboards to support business decision‑making.
• User Support and Training – provide training and support to users of the solutions, fostering a culture of self‑service and knowledge‑sharing.

• Proven and demonstratable experience administrating Microsoft Dynamics 365 and developing applications.
• MS Dynamics 365 certification, or the ability to demonstrate a wide programming skill set in the configuration and deployment of D365 cloud services.
• Proven experience of Power Platform apps, including Data Flow structures.
• Experience working on dynamic, agile teams with the ability to deliver on multiple work streams.
• Experience integrating third‑party applications with Dynamics 365 apps.
• A good understanding of the Microsoft 365 roadmap and the ability to evaluate the applicability for business productivity solutions.
• Automation using model‑driven and canvas apps.
• Understanding of security principles and practices ensuring confidentiality, integrity and availability of data and D365 services and Power Platforms.
• Strong attention to detail and excellent customer service orientation.
• Experience with integrations and migration paths from on‑prem solutions to Microsoft 365.
• Ability to manage workload with Azure Dev Ops and automate testing and releases.
• Able to configure monitoring toolsets to ensure stability of solutions and responsive reaction.
• Ability to work both autonomously and as a team player.

• Innovative thinker.
• Agile mindset.
• Critical thinking and attention to detail.
• Ability to perform under pressure.
• Business acumen.
• Stakeholder management.

If you are successful in securing a role with us, we will carry out pre‑employment checks in accordance with what is allowed under local law. These checks will include, where permitted: right to work, identification, verification of employment history, education and criminal records. We may involve a third‑party supplier to run background checks as needed and your data will be retained for the period required for the purpose of employing you.

Your data will be stored in accordance with all relevant privacy legislation.

We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business.

Together our employees make our communities better and we want you to be part of our diverse team!