Practice Acceleration Manager

Description

We are seeking a Practice Acceleration Manager to join our team. As a Practice Acceleration Manager, you’ll work at the intersection of law and technology to improve legal service delivery, efficiency, and profitability through smart workflows, legal tech, and process enhancements. You’ll combine expertise in law, technology, business analysis, and process improvement to advise and execute innovation within assigned practice areas, and drive adoption of these initiatives through effective management changes.

Acting as a liaison between the KM Team and practice groups, you will leverage an in‑depth understanding of these practice areas to identify opportunities for innovation that promote client value, and design and implement tech‑enabled solutions that improve the efficiency, quality, and sophistication of their practices.

• Serve as a strategic advisor and thought partner to attorneys and legal professionals by assessing needs, identifying practice pain points and technology use cases, and recommending innovative legal technology solutions.
• Spearhead ongoing awareness and adoption of KM tools and practices, including development of training materials and timely and practical hands‑on training and guidance to attorneys and legal professionals.
• Serve as a subject matter expert to connect colleagues with the relevant information, resources, work product and / or other colleagues in response to requests for information.
• Support and collaborate with peers to promote and support KM initiatives and exchange best practices.
• Represent the KM Team in meetings and presentations.
• Communicate complex technical concepts in a clear, accessible manner to legal professionals and clients.
• Promote and encourage use of the Firm’s Knowledge Bank within assigned practice groups, and maintain and continuously update content within the system.
• Assist with precedent resource requests and knowledge maintenance.

• Ongoing support for and deep familiarity with KM resources and solutions in order to provide planned, ad‑hoc and just‑in‑time training and serve as a resource for troubleshooting and enhancements.
• Help evaluate and assess legal tech for potential applicability and effectiveness in legal practice and processes.
• Support design and development of legal tech solutions, including conducting technology pilots and proofs of concept and assisting with usability and accessibility testing.
• Oversee rollout and change management efforts to ensure successful technology adoption within practice groups.
• Identify and establish the prioritization of solution requirements provided by attorneys and legal professionals.
• Monitor legal tech trends and advise colleagues on emerging tools and best practices, fostering a culture of knowledge sharing.

• Support multiple projects simultaneously, ensuring timely delivery and high‑quality outcomes.
• Track usage, adoption, and performance metrics of solutions / sites to evaluate impact and guide improvements.
• Prepare reports and presentations for KM and firm leadership.
• Expected to maintain a regular and predictable work schedule and full attention to and engagement in work activities on behalf of the firm during business hours unless otherwise approved or required by applicable law.
• Special projects and duties as assigned.

• Ability to work effectively, both independently and with others, in a cooperative, enthusiastic, and friendly manner to accomplish position functions and participate in team efforts.
• Ability to manage multiple, simultaneous and demanding deadlines, prioritizing effectively.
• Highly organized, proactive, and team‑oriented with a change‑agent mindset.
• Familiarity with change management, project management, and process improvement.
• Accountability for completion of all aspect of projects from beginning to end including all follow‑up.
• Ability to adhere to the confidential nature of the legal environment.

• Demonstrated ability to apply business analysis skills to systematically assess problems, gather balanced input, draw sound conclusions,…