Pre-Sales Customer Solutions Engineer - Global Legal Tech SaaS

Overview

Pre-Sales Customer Solutions Engineer - Global Legal Tech SaaS. Join to apply for the Pre-Sales Customer Solutions Engineer - Global Legal Tech SaaS. role at Actionstep

Ready to bring your technical expertise to a role where every conversation, every demo, and every solution truly makes an impact?

At Actionstep
, we're looking for a Pre-Sales Customer Solutions Engineer who thrives at the intersection of technology and customer success. This is your chance to join a fast-growing global SaaS company that’s reshaping how midsize law firms run their businesses.

If you're excited by problem-solving, energised by collaboration, and motivated by the opportunity to help customers unlock the full power of innovative legal tech, we’d love to meet you. Step into a role where your skills will shine, your ideas will be heard, and your work will directly shape the success of law firms around the world.

The Role: Pre-Sales Customer Solutions Engineer

Location: Hybrid - London (Kings Cross) with travel to client sites as required

Salary: Competitive Salary and Bonus possibilities

Company: Comprehensive legal business management platform for midsize law firms

Pedigree: Fast growing, dynamic SaaS business with a global customer base and team

Your Background /

Skills:

Experience in sales engineering or technical pre-sales. Knowledge of the legal industry. Experience with Salesforce CRM.

Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specialising in the delivery of Legal Practice Management software. We are a fast growing, dynamic business with a global customer base and team.

The Sales Team plays a crucial role in forging strong customer and partner relationships that drive our business goals. We create a powerful first impression of Actionstep - one that truly reflects our product and value.

We clearly communicate how Actionstep empowers law firms to succeed by giving them the time and freedom to focus on what they do best: being lawyers.

We continuously sharpen our sales methodology and capabilities to ensure a high-performing, future-ready sales function.

The Pre-Sales Customer Solutions Engineer is a powerhouse player within our Sales Team - where technical mastery meets real-world impact.

In this role, you’ll dive deep into customer challenges, translate complex ideas into clear, compelling solutions, and shape the future success of every firm you engage with.

You’ll blend problem-solving prowess with technical expertise to showcase the full potential of Actionstep, partnering closely with Sales to craft unforgettable demos, build confidence, and drive meaningful adoption.

This is a high-impact position where your insights, creativity, and communication skills directly influence customer success and fuel company growth.

Key Strengths:

• Excellent communicator with customers and internal teams; confident saying no when needed.
• Strong relationship builder - personable, empathetic, and able to understand customer needs.
• Curious and eager to learn; stays current with technology and industry trends.
• Technically confident and quick to learn new technologies.

• Bachelor’s degree (or equivalent) in a relevant field, or equivalent experience.
• Proven experience in sales engineering or technical pre-sales within tech.
• Strong communication and presentation skills; able to explain complex accounting concepts to all audiences.
• Strategic thinker with strong problem-solving abilities.
• Willingness to travel for on-site customer work.
• Experience with
• Knowledge or exposure to the legal industry.
• Able to work independently and as part of a team.
• Strong multitasking and workload management skills.
• Excellent communication and interpersonal skills.
• Team-oriented and collaborative mindset.

• Further develop and grow your sales technique with the support and sponsorship of your sales leadership
• Competitive salary and bonus possibilities
• Pension contributions
• Private medical, dental and life insurance
• Socials, lunches and team-building events
• Outstanding office…