Service Designer

Service Designer

Location:

Remote, occasional travel for team days, maybe a few times a month.

Industry: Technology Consultancy

Day Rate:
Flexible for the right person

Contract length:
This is to join a high calibre consultancy network, so contract lengths can easily flex but they will be discussed during the interview process.

Security clearance:
Eligible for SC clearance is ideal.

This is a brilliant contract opportunity for an experienced Service Designer to join a highly respected consultancy network operating across complex digital transformation programmes. They are scaling their design and product community due to a surge in new work, particularly across government and public sector engagements, and they’re looking for senior level service design professionals who thrive in environments where they can influence, lead and shape meaningful change.

This isn’t a role tied to one fixed engagement. It’s a place in a curated network of experts, where you’ll be deployed onto impactful projects that genuinely need strong, pragmatic thinkers. You’ll join a small but exceptionally capable design and product group who set the standard for high quality delivery, human centred design and evidence led decision making.

The service designers in this network sit at the intersection of research, strategy, systems thinking and hands on delivery. They collaborate with user researchers, content designers, UX designers and technical teams to make sense of complex problems and design holistic end to end services that work for users, organisations and the teams supporting them behind the scenes.

You’ll bring clarity to ambiguity, create alignment where there are competing priorities and help steer organisations towards better ways of working. This means mapping as a tool for alignment, measuring outcomes, shaping visions, prototyping ideas, challenging assumptions and guiding senior stakeholders through change. It also means delivering services through discovery, alpha, beta and beyond, not just stopping at the conceptual stage.

The design culture here values autonomy, expertise and practical thinking. They don’t over complicate things for the sake of it. They focus on what works, what creates value and what helps teams deliver.

• Designing end to end services across online and offline touchpoints, from understanding the problem space through to shaping implementation.
• Mapping existing and future states, including front stage and backstage processes, actors, systems, integrations and operational realities.
• Synthesising insights from multiple sources and turning complexity into clarity.
• Working in multidisciplinary teams using modern agile practices, fast feedback loops and iterative delivery.
• Leading and facilitating workshops, building alignment across silos and guiding stakeholders through decisions.
• Partnering with senior leaders to shape strategy, vision and roadmaps for change.
• Measuring outcomes and ensuring services continue to meet user needs beyond discovery.
• Bringing a human centred, value driven mindset to every stage of delivery.

This network is looking for someone who brings both depth of expertise and the confidence to work at different altitudes. They want someone who can tackle organisational complexity, influence senior stakeholders, and still roll up their sleeves when needed.

• Minimum 8 to 10 years of commercial experience, with at least 4 years of genuine, hands on service design.
• Strong, demonstrable experience delivering work in public sector environments, ideally with solid exposure to GDS service standards and delivery phases.
• GDS assessor experience or certification is a strong plus.
• Experience working from discovery through to implementation, not just theory or conceptual stages.
• Ability to communicate complex systems and processes clearly, including through techniques like service blueprints.
• Comfortable navigating technical constraints, conflicting requirements and organisational politics.
• Skilled facilitator able to lead face to face and remote workshops with…