Chief information Officer

Location: Small Heath

We are currently for a Chief Information Officer to join a company in Birmingham, B9.

Main duties for the Chief Information Officer role:

* Manage day-to-day IT operations across the business

* Ensure systems, networks, and devices run securely and efficiently

* Act as the primary point of contact for all IT-related issues and improvement

* Maintain and support networks, servers, and cloud services (e.g., Microsoft 365)

* Oversee hardware, software, and license management

* Deliver hands-on 1st–3rd line support to users

* Manage backups, disaster recovery, and business continuity processes

* Lead small-scale IT projects (upgrades, migrations, new systems)

* Liaise with third-party suppliers and software vendors

* Experience with cloud migrations or VoIP systems

* Updating design software’s with latest versions, margins and catalogues

* PDQ card machine management – Annual PCI DSS Compliance

* Active Directory and Group Policy administration

* Install & configure a wide range of hardware (including printers, phones, laptops, biometric clocking systems)

* Global administration with Office 365 Enterprise E3

* Occasional working out of hours for system configuration and update

* Print management, setup, install and diagnose

ERP

* Oversee day-to-day ERP operations and system performance

* Lead configuration, enhancement, and rollout of ERP modules (e.g., finance, inventory, production, HR, sales)

* Work with departments to analyse processes and define system requirements

* Manage change requests, updates, integrations, and release cycles

* Maintain data integrity, security, and user access controls

* Coordinate with external vendors, implementation partners, and support providers

* Develop and maintain system documentation, workflows

* Deliver user training, onboarding, and continuous improvement initiatives

* Monitor and report on ERP usage, performance metrics, and adoption

* Support integration with third-party applications (e.g., CRM, BI)

* Updating pricing files where required

* Support sale staff with issues and corrections within the system

* Update system to latest versions

The Chief Information Officer role is an office based role