Paralegal - Insurance Litigation

We are delighted to announce that we are looking for Paralegals to join us in Birmingham on a permanent basis.

Final date to receive applications: 23 January 2026.

Assessment Centre:
February 2026 – successful candidates will be invited to attend.

Location:

Birmingham, United Kingdom. You will be expected to come into the office five times a week during probation, after which a hybrid pattern may be considered.

As a Paralegal at CSG you are expected to provide a timely, professional and high‑quality service to our clients in the management of pre‑litigated and litigated recovery cases.

• Screen matters for prospects and liaise with clients upon receipt of instructions.
• Review instructions and provide client advice on case prospects.
• Manage a varied caseload of pre‑litigated and litigated work.
• Assess liability and quantum and develop an appropriate strategy for the case.
• Resolve claims through negotiation and litigation within client service standards.
• Instruct experts and counsel, draft Witness Statements and other court documents.
• Maintain contact with clients and their customers while proactively managing expectations.

• Graduates or those with customer service/retail experience; team players with a passion for learning.
• Prioritisation and organisational skills, ability to structure time and recognise when to seek help.
• Interpersonal skills – communication to liaise with clients, intermediaries and colleagues.
• Analytical skills – ability to critically examine evidence, identify key arguments and apply them.
• Commercial sense – know when it is worth pursuing a claim.
• Resilience – stand ground in telephone negotiations and handle feedback.
• Commitment and enthusiasm; professional attitude.
• Alignment with the firm’s Cultural Principles:
  Clear, Creative, Determined, Supportive.
• Experience in a legal environment (desirable).

• High levels of flexibility and a great work‑life balance.
• Well‑rounded remuneration package, including private medical insurance, income protection insurance and discounted gym membership.
• Opportunities for growth and progression, including professional funding.
• In‑person and remote social events.
• Opportunities to get involved in ESG activities.
• Flex Forward scheme for flexible working.

We are dedicated to building a diverse, inclusive and authentic workplace, which aligns closely to our cultural principles (Determined, Clear, Creative and Supportive).