Field Service Engineer

Field Service Engineer

Arrive – Birmingham, England, United Kingdom

Arrive is a global mobility platform that helps cities and communities towards brighter futures through smart payments, optimized car parks, data‑driven traffic reduction and support for public transport and green space.

Provide first‑line customer support, servicing, and repairing ticketing equipment. Assist with installations, manage stock, and deliver on‑site support on a 05:30 – 23:30 12‑hour shift pattern, 4 days on/4 days off.

• Perform on‑site maintenance and repairs on ticketing equipment.
• Diagnose and resolve basic software issues using PC tools.
• Keep accurate records and manage service calls via the call management system.
• Handle and maintain company stock and spare parts.
• Follow Health & Safety regulations.
• Assist with new equipment installations and upgrades.

• NVQ Level 2 or equivalent in an electrical field.
• Experience in electro‑mechanical engineering, ideally in vending, transport or similar industries.
• Full UK driving licence.
• Strong problem‑solving skills and ability to work independently.
• Excellent customer service and communication skills.
• Ability to stay calm under pressure.

• Company van, equipment, PPE and clothing provided.
• 25 days holiday (plus bank holidays) with an option to purchase additional days.
• Up to 6% contributory pension scheme and life assurance (x4 annual salary).
• Health cash plan, discounted gym membership and employee assistance programme.
• Flexible benefits, including critical illness cover, dental insurance and car leasing.
• Paid volunteering days.

The role will be based in the Midlands area covering Birmingham – Oxford – North London. Arrive is a leading global mobility platform present in over 90 countries and 20,000 cities.