Temporary Accommodation - Housing Needs Officer - Grade 3

Your new company
Birmingham City Council is committed to providing safe and secure temporary accommodation for residents in need. You will join a dedicated team working in a fast-paced environment to ensure properties are ready and compliant for occupation.
Your new role
As a Temporary Accommodation Support Officer, you will be responsible for visiting empty properties to carry out inspections, arranging lock changes, and raising orders for furnishings. You will also assist with other tasks within the housing team as required. This is a varied and hands-on role that requires flexibility to work across Birmingham and a strong focus on delivering the best outcomes for citizens.
What you'll need to succeed
To succeed in this role, you must have prior experience in social housing and demonstrate resilience in a highly pressurised area of the business. You should be IT literate, able to navigate multiple systems confidently, and possess excellent communication skills. A good understanding of customer service requirements, reliability, and strong timekeeping are essential. You will need access to your own vehicle and be willing to add business insurance to your policy once your start date is confirmed.
What you'll get in return
You will receive a competitive hourly rate with an uplift after 12 weeks (£14.12 per hour inclusive of holiday allowance (£12.60 basic) for the first 12 weeks, then uplift to £16.77 inclusive (£14.32 basic) along with the opportunity to work for a respected local authority.

This role offers variety, responsibility, and the chance to make a real difference in housing services across Birmingham.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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