Bicycle Mechanic; part-time

Zoomo Birmingham, England, United Kingdom

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This range is provided by Zoomo. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

At Zoomo, our vision is to transition every urban mile to Light Electric Vehicles (LEVs). We are the world's leading platform to access e‑bikes for professional use, operating across Europe, UK, North America and Australia. In 4 years, with an international team of 200+ people, we helped transition millions of urban miles to LEVs by deploying the best delivery e‑bike and by developing a leading fleet management software.

Our partners include Uber Eats, Amazon, Just Eat Takeaway, Doordash, Fed Ex and many more. Expect to join a high‑performing team that wants to lead the charge towards carbon‑neutral cities.

Are you a skilled mechanic with a knack for customer interaction? As a customer‑facing Repair Mechanic in Birmingham, you'll be the face of our workshop, providing expert repair services to our valued courier riders. You'll manage appointments, handle walk‑in repairs, and may occasionally provide roadside assistance. If you combine exceptional mechanical skills with outstanding customer service abilities and thrive in a dynamic environment, this is the perfect opportunity to make a real impact.

We have multiple roles for both Junior & Senior Mechanics!

• Serve as the first point of contact for customer repair and maintenance requests, providing friendly and efficient service.
• Manage the daily appointment calendar, scheduling repairs and communicating effectively with customers.
• Diagnose and repair a wide range of e‑bike and e‑moped issues, providing clear explanations and solutions to customers.
• Perform high‑quality repairs and maintenance, ensuring customer satisfaction and vehicle safety.
• Process repair invoices and handle customer queries professionally.li>
• May be required to attend to occasional roadside assistance requests.
• Maintain a strong understanding of e‑bike and e‑moped mechanics and repair procedures.
• Stay updated on the latest industry best practices and technical advancements.
• Assist with workshop organisation and maintain a clean and safe working environment.
• Collaborate with the Head Mechanic and other team members to ensure efficient workshop operations.

• Proven experience as a bicycle mechanic with strong diagnostic and repair skills (e‑bikes and/or e‑mopeds a bonus).
• Excellent customer service and communication skills, with the ability to explain technical issues clearly to non‑technical individuals.
• Strong problem‑solving skills and the ability to think on your feet.
• Ability to manage your own workload and prioritise tasks effectively.
• A valid driving licence and a clean driving record (may be required).
• A proactive and positive attitude with a genuine desire to help customers.
• Knowledge of workshop safety procedures.

• Working with a switched‑on team that strives to make the streets greener and serve the rider.
• Annual salary £26,732 to £32,387 (pro rata for part‑time and depending on experience).
• Fast growth and career progression.
• Global and country‑specific benefits packages/perks.
• Monthly team outings & events.
• Free e‑bike subscription.
• Annual learning and development allowance.
• Mental wellbeing support.

• Entry level

• Part‑time

• General Business

• Motor Vehicle Manufacturing

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